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Saturday - Sunday
10am - 6pm
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ENQUIRIES & BOOKINGS
CREWE THEATRE EVENTS
OCTOBER 2018 EVENTS
30 EAST DRIVE EVENTS
FORD GREEN HALL EVENTS
Online Payments Processed By
1. I’ve not received my booking confirmation/receipt yet... Am I booked onto the event?
All confirmation emails are sent out manually, please bear with us while we process your booking as we do work full time during the week so this can add several days onto the time between making your booking and receiving your email. Typically all emails will be sent at least once a week on a Wednesday evening; if you have not received yours by this time it is most likely that the email has gone to spam, this is known to happen often with our emails. Please add email@example.com to your address book or safe sender list to ensure that our emails arrive in your inbox. If you have received your Paypal confirmation then you can rest assured you are booked on and we are dealing with your booking, if you haven’t received this then please email firstname.lastname@example.org as it’s likely we haven’t received payment.
2.How do I receive my tickets?
We run ticketless events at Haunted Houses; a guest list is operated on arrival which will have all your names down that you supplied to us at the time of booking. You do not need to bring any confirmation documents with you to gain entry.
3.When is my remaining balance due?
Your confirmation/receipt email, issued from Haunted Houses, will detail the date that your remaining balance must be paid by; remaining balance details are also shown on each ghost hunt event page on the website. It is your responsibility to ensure payment is made by the deadline, however, we will usually issue a reminder as the date approaches if payment has not been received. Failure to pay a balance on time could result in your place being offered to someone else.
4.How do I access “My Account” or details of my booking through the website?
Sorry but our website does not have this facility. All bookings are dealt with manually and any details of your booking or the event will be sent to you via email. If you have any questions about your event/booking that is not answered on this page, please get in touch with us via the Contact page.
5.How do I make payment of the remaning balance?
Using our website, visit the Ghost Hunt page from the main menu and select your chosen event. From here there will be a link button titled “remaining balance” and this will take you through the payment steps to finalise your booking. It works in the same way as when you paid your deposit. For other ways to pay see our “How to Book” page, accessible from the main menu.
6.I don’t have a Paypal account, can I still book online?
Yes, you do not need a Paypal account to book with us online. At the checkout stage, and once you have completed the booking form, scroll down to the bottom of the page and chose the link button “Checkout” and this will take you through to a Paypal page where it will prompt you for your card details. No need to log in.
7.Are the any other ways of booking other than using the website?
Yes, please visit our “How to Book” page from the main menu. We can take bookings over the phone using your debit/credit card or we can send you a secure payment link to your email/mobile phone. Sorry but we do not accept Cash, Cheques or Bank Transfers.
8.Can I pay on the night?
No, all bookings must be paid in full prior to attending a Haunted Houses event. All our venues are paid for in advance so we cannot hold any places for free in case of no shows on the night. This policy is therefore applied to all our events and is non-negotiable.
9.Can I transfer funds through online banking?
No sorry we do not accept this method of payment. Simply because it is very easy to mispalce funds, send to wrong accounts (often difficult to get back) and also you have no buyer protection when using this method; therefore, for your safety of buying online we insist that any bookings are made through our secure payment providers.
10.When do I receive the full details of my event?
These are sent out by email within the week leading up to the event, usually a day or two beforehand in order to take account of any last minute changes. Basic details of the event can be found at any time via our website on the individual event page under “Key Event Information”.