Monday - Friday
9am - 10pm
Saturday - Sunday
10am - 6pm
*Voicemail Service Available
ENQUIRIES & BOOKINGS
CREWE THEATRE EVENTS
OCTOBER 2018 EVENTS
30 EAST DRIVE EVENTS
FORD GREEN HALL EVENTS
Online Payments Processed By
Once you have found the perfect ghost hunt event and you’re ready to purchase those tickets you have a number of payment options available to you in order to complete your booking, as detailed below.
REMAINING BALANCE: Already paid a deposit for an event and wanting to pay a remaining balance? Choose your payment method below and follow the instructions to finalise your booking.
1.On the individual event page click on the green link button titled “BOOK TICKETS/PAY REMAINING BALANCE”
2.The event shop will load and you can click on the drop down box to select what level of payment you want to make, be it Deposit, Full Payment or a Remaining Balance. To continue, click "Add to Cart" and then "Go to Cart".
3.Complete the booking form in full and click the “SUBMIT” button to send the details through to Haunted Houses.
4.Scroll down to the bottom of the page. At this stage you can now amend the QUANTITIES of the tickets you require, enter the number in the box and TAB or ENTER to update total cost.
6.To make payment click the Paypal link if you hold a Paypal account or the Checkout link if you want to pay from a debit/credit card manually. ** If you are having trouble paying without using Paypal please look at the options below. **
7.Order Complete! Please read all the information on this page, it contains details about how to expect your confirmation documents and event details.
Struggling to use the website or just prefer to speak to someone over the phone? - Call us on 01782 951747 and speak to Chris or Benji to make a card payment over the telephone.
Pay Depsoits, Full Tickets or Remaining Balances.
Please note: We both work full time weekday jobs so we are only available to take calls during the evenings and intermittently over the weekends but there is a voicemail service available, if we are not about; we will do our best to get back to you as soon as we can!
Don’t have time to call and struggling to book via the website? Or just simply prefer this method? We can send you a payment link direct to your email or your mobile phone number; simply follow the link and enter your card details.
Our virtual terminal provider is WorldPay, a recognised payment brand so rest assured that your purchase is protected, your payment details are fully secure and that the payment request is official.
To request a payment link, please click the link button below and fill out the required form on the next page. You can select on the form what type of link you require, be it Deposit, Full Payment or a Remaining Balance.
We will aim to get the payment link out to you within 24hrs.
*Opens in new window
Confirmations are issued manually and we do work full-time during the week so please bear in mind this could add on several days before an email comes out to you. Our emails do tend to end up in spam boxes quite often also so please add firstname.lastname@example.org and email@example.com to your address book or safe list to ensure our emails arrive.
In the meantime to ensure we have received payment:
Website Bookings – Please refer to your Paypal confirmation email, this is your proof you are booked onto the event. If you haven’t received a Paypal auto confirm email then please CONTACT US as it is likely we haven’t received payment and you are not booked onto an event.
Secure Link Bookings – You will get a receipt issued automatically once payment has gone through to either email/sms, whichever you selected at the time of making the payment.
Haunted Houses do not issue paper or e-tickets. We opearte a guest list at the door and you will be checked in upon arrival from the names provided at the time of booking. Is is important to note that if any guests names change between the time of booking and the event then we must be informed as incorrect names on the guest list could result in refusal of entry to the event.
Everything you need to know about your ghost hunt will be emailed out to you within a couple of days of the event taking place, this is to ensure that you are getting the most accurate and upto date event information. Basic event details can be found at any time from our website on the specific event page. If you have any questions at all about an event you are booked onto please get in touch with us and we will be happy to answer them.
We now offer the option for all guests to pay via direct debit, which allows us to collect funds automatically. This option is currently only available for those wishing to pay a Remaining Balance.
A link will have been emailed along with your intial deposit confirmation to sign up for our direct debit facility - No more remembering when to pay a balance and where to go to pay it - this option will enable us to collect your remaining balance automatically on the due date as specified on your confirmation (usually one month prior to event).
If you haven't received this link please sign up here
All links are secure and facility is provided by GoCardless
You will be notified by email 3 days in advance of any payment being taken from your account and you have the option to stop this payment should you need to so you are always in control (please note remaining balances not received could result in cancelled bookings).
Returning guests - once you have signed up for direct debit any new bookings you make with us will be auto assigned to your mandate - taking the hassle out of remembering to make your final payment.
Signing up only takes 30 seconds!