Covid-19 and Haunted Houses Events

Covid-19 Keeping You Safe
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How we are keeping you safe on a ghost hunt
How we are keeping you safe on a ghost hunt

 

Covid-19 and Haunted Houses Ghost Hunting Events.

 

UPDATED: 19/07/2021

Covid-19.In England, we have all seen our freedoms return allowing us to relax the rules. We fully understand that the virus has not gone away, but understand it now causes less of a threat than it did 12 months ago with thanks to a successful vaccination program. These freedoms will not return in Wales until the 7th August so local rules apply.

These rules are not exhaustive and other safety policies may be in operation as each venue dictates 

Key Points: In England

  • Social distancing is advised but no longer mandatory
  • We will continue to check your temperature on arrival
  • Hand Hygiene will be encouraged throughout your event
  • Face coverings and masks are advised in unventilated and enclosed spaces
  • Completing our track and trace document, or scanning a QR code is currently mandatory
  • Hand-held equipment use will follow a strict cleaning system
  • Venue hygiene will be thorough, before and during your event

Key Points: In Wales

  • Social distancing will be in place following the “rule of six”
  • We will check your temperature on arrival
  • Hand Hygiene will be encouraged throughout your event
  • Face coverings and masks are mandatory
  • Completing our track and trace document, or scanning a QR code (where available) is now mandatory
  • Controls for not spreading Covid-19 will be in force
  • Hot drinks are no longer provided for sorry. You will be encouraged to provide your own.
  • Hand-held equipment use will follow a strict cleaning system
  • Venue hygiene will be thorough, before and during your event
  • Certain close-contact activities cannot take place

Below is an excerpt of a recent guest Facebook review

“In regards to the Coronavirus situation, we had our temperatures taken on the way in, we all had masks and there were sanitisers everywhere around the building, the hosts were also anti-baccing places we’d been and equipment we had used. Myself and my partner will definitely use this company again! They sure did impress.
Haunted Houses Events Ltd - WE'RE GOOD TO GO Certificate 2020
Haunted Houses Events Ltd – WE’RE GOOD TO GO Certificate 2020

 

You SHOULD NOT attend any event if you or anybody in your household have been experiencing the standard Covid-19 symptoms:

A high temperature or a new and persistent cough

A loss or change to your sense of smell or taste

A person classed as high risk by the NHS

What if your event is cancelled due to another Covid-19 lockdown?

This is a question we hear a lot. Our job here at Haunted Houses is to take you on a safe, well organised and friendly ghost hunt.

All of our events advertised are expected to be running unless external forces stop us from providing you with this service we hope that you can support us by accepting an event transfer to an alternative event. As a small business such a gesture is a great help to support us during a situation outside of our control, and very tough times for all. Those who require a refund will be given so in full (Minus any refund protect upgrade fee if taken)

What if the event is safely running, but i don’t want to attend?    

We would hope that we have your full confidence that we value looking after your heath as much as we do our own. If you feel that you would prefer to not attend your booked event, unfortunately our booking terms and conditions do state that we cannot offer a transfer or refund as this would be your personal choice not to attend.

Please do not make a booking unless you are 100% confident in attending a public event. If your event is deemed to be running safely then any refund and transfer refusals can make an awkward situation for you and our admin team.

What if I’m booked onto an event and I’m now having to self-isolate due to coronavirus, or showing symptoms?

Obviously we would not expect you to attend your booked event out of safety of everybody concerned. We would generally ask you to provide evidence where possible that you are isolating or awaiting a test, or have been tested with a positive result. In this case we can transfer your booking to an additional date or offer you a credit note for your booking. Where a refund is requested. we can only offer a partial refund to you. As notice of isolation is last minute we will have already handed over part of your payment made to attend the event over to a venue to pay for your place(s). We are unable to be refunded ourselves for this payment so we are unable to refund this back to you at our own cost. Any money remaining that would of been part of our profit shall be refunded only. Excludes any payment made for refund protect.  

We hope that you have found this page helpful in deciding to come back to ghost hunting, or if booking with us for the first time. If you have any further questions please don’t hesitate to send us a message

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