Covid-19 and Haunted Houses Events

Covid-19 Keeping You Safe
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How we are keeping you safe on a ghost hunt
How we are keeping you safe on a ghost hunt

 

Covid-19 and Haunted Houses Ghost Hunting Events.

 

UPDATED: 11/12/2021

Covid-19.In England, we have all seen our freedoms return allowing us to relax the rules. We fully understand that the virus has not gone away, but understand it now causes less of a threat than it did 12 months ago with thanks to a successful vaccination program.

These rules are not exhaustive and other safety policies may be in operation as each venue dictates 

Key Points: In England

  • Social distancing is advised but no longer mandatory
  • We will continue to check your temperature on arrival
  • Hand Hygiene will be encouraged throughout your event
  • Face coverings and masks are mandatory
  • Completing our track and trace document, or scanning a QR code is currently mandatory
  • Hand-held equipment use will follow a strict cleaning system
  • Venue hygiene will be thorough, before and during your event

Key Points: In Wales

  • We will check your temperature on arrival
  • Hand Hygiene will be encouraged throughout your event
  • Face coverings and masks are mandatory
  • Completing our track and trace document, or scanning a QR code (where available) is now mandatory
  • Controls for not spreading Covid-19 will be in force
  • Hand-held equipment use will follow a strict cleaning system
  • Venue hygiene will be thorough, before and during your event
  • Social distancing is advised but no longer mandatory

Below is an excerpt of a recent guest Facebook review

“In regards to the Coronavirus situation, we had our temperatures taken on the way in, we all had masks and there were sanitisers everywhere around the building, the hosts were also anti-baccing places we’d been and equipment we had used. Myself and my partner will definitely use this company again! They sure did impress.
Haunted Houses Events Ltd - WE'RE GOOD TO GO Certificate 2020
Haunted Houses Events Ltd – WE’RE GOOD TO GO Certificate 2020

 

You SHOULD NOT attend any event if you have been experiencing the standard Covid-19 symptoms: or anybody in your household have been experiencing the standard Covid-19 symptoms:

A high temperature or a new and persistent cough

A loss or change to your sense of smell or taste

A person classed as high risk by the NHS

You SHOULD NOT attend any event if anybody in your household have been experiencing the standard Covid-19 symptoms and you yourself are not double-vaccinated

What if your event is cancelled due to another Covid-19 lockdown?

This is a question we hear a lot. Our job here at Haunted Houses is to take you on a safe, well organised and friendly ghost hunt.

All of our events advertised are expected to be running unless external forces stop us from providing you with this service we hope that you can support us by accepting an event transfer to an alternative event. As a small business such a gesture is a great help to support us during a situation outside of our control, and very tough times for all. Those who require a refund will be given so in full (Minus any refund protect upgrade fee if taken)

What if the event is safely running, but i don’t want to attend?    

We would hope that we have your full confidence that we value looking after your heath as much as we do our own. If you feel that you would prefer to not attend your booked event, unfortunately our booking terms and conditions do state that we cannot offer a transfer or refund as this would be your personal choice not to attend.

Please do not make a booking unless you are 100% confident in attending a public event. If your event is deemed to be running safely then any refund and transfer refusals can make an awkward situation for you and our admin team.

What if I’m booked onto an event and I’m now having to self-isolate due to coronavirus, or showing symptoms?

Obviously we would not expect you to attend your booked event out of safety of everybody concerned. In this case you may transfer your booking to a third party as either gifted or by sale. Haunted Houses Events Ltd can no longer make any refunds or transfers to those who have contracted Covid-19. The ongoing and regular demand of refund is making events run at a loss (costing us more to run than they make in sales), We absorbed this for many months but this is no longer viable for us, with no end in sight. No business can survive loss for an extended period; in order to ensure our business survives into the future we can no longer take responsibility for the illness of our guests.   

We hope that you have found this page helpful in deciding to come back to ghost hunting, or if booking with us for the first time. If you have any further questions please don’t hesitate to send us a message

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