Can I get a refund if i cannot attend the ghost hunt?

Haunted Houses Events cannot offer refunds or transfers for any of our ghost hunting events should you not be able to make it. To do so would be at the cost and loss of the company for no fault of our own. All locations and your places are paid for prior and we are unable … Read more

Are there any other ways of booking other than using the website?

If you are struggling to use the website or would prefer to speak to someone over the phone please call us on 01782 951747 and speak to Chris or Benji to make a card payment over the telephone. Please note: We are only available to take calls intermittently over the weekends as we may be … Read more

When is my remaining balance due?

Your confirmation/receipt email, issued from Haunted Houses, will detail the date that your remaining balance must be paid by. This is usually 30 days prior to the event. Remaining balance details are also shown in your Account page on the website. It is your responsibility to ensure payment is made by the deadline, however, we … Read more

How do I receive my tickets?

We run ticketless events at Haunted Houses; a guest list is operated on arrival which will have all your names down that you supplied to us at the time of booking. You do not need to bring any confirmation documents with you to gain entry.

I’ve not received my booking confirmation yet… Am I booked onto the event?

All confirmation emails are sent out automatically by our online booking system. Please make sure you have checked your junk or spam folder for a confirmation email before contacting us direct. Please add benji@haunted-houses.co.uk to your address book or safe sender list to ensure that our future emails, (such as the full event details) arrive … Read more