Can I get a refund if i cannot attend the ghost hunt?

Haunted Houses Events cannot offer refunds or transfers for any of our ghost hunting events should you not be able to make it. To do so would be at the cost and loss of the company for no fault of our own. All locations and your places are paid for prior and we are unable … Read more

Can I book using Paypal?

Sorry, Haunted Houses Events no longer accepts Paypal payments for bookings. All payments for bookings are now made via Credit/Debit card via a secure payment gateway – provided by SAGE pay.    

When is my remaining balance due?

Your confirmation/receipt email, issued from Haunted Houses, will detail the date that your remaining balance must be paid by. This is usually 30 days prior to the event. Remaining balance details are also shown in your Account page on the website. It is your responsibility to ensure payment is made by the deadline, however, we … Read more

I’ve not received my booking confirmation yet… Am I booked onto the event?

All confirmation emails are sent out automatically by our online booking system. Please make sure you have checked your junk or spam folder for a confirmation email before contacting us direct. Please add benji@haunted-houses.co.uk to your address book or safe sender list to ensure that our future emails, (such as the full event details) arrive … Read more