Your confirmation/receipt email, issued from Haunted Houses, will detail the date that your remaining balance must be paid by. This is usually 30 days prior to the event. Remaining balance details are also shown in your Account page on the website. It is your responsibility to ensure payment is made by the deadline, however, we will usually issue a reminder as the date approaches if payment has not been received. Failure to pay a balance on time could result in your place being offered to someone else.
All confirmation emails are sent out automatically by our online booking system. Please make sure you have checked your junk or spam folder for a confirmation email before contacting us direct. Please add firstname.lastname@example.org to your address book or safe sender list to ensure that our future emails, (such as the full event details) arrive in your inbox. If you have received a confirmation email directly from your chosen payment gateway (e.g. PayPal), then you can rest assured you are booked on and we are dealing with your booking. If you haven’t received this then please email email@example.com to discuss your booking, as it’s likely we haven’t received payment.
We run ticketless events at Haunted Houses; a guest list is operated on arrival which will have all your names down that you supplied to us at the time of booking. You do not need to bring any confirmation documents with you to gain entry.
Haunted Houses Events cannot offer refunds or transfers for any of our ghost hunting events should you not be able to make it. To do so would be at the cost and loss of the company for no fault of our own. All locations and your places are paid for prior and we are unable to get a refund on your places. We do understand that sometimes situations outside of your control do happen which mean you cannot make it, these include but not limited to hospital appointments, personal illness, childcare issues and breaking up of relationships. Although we do empathise greatly in all situations we still are not able to refund any money paid for our events or transfer your booked places to another date. We operate exactly the same as when you book concert or theatre tickets and cannot attend. You may re-sell or gift your tickets to a third party who are over 18, but we will need to know the new names prior to arrival or admittance may be refused.
If you are struggling to use the website or would prefer to speak to someone over the phone please call us on 01782 951747 and speak to Chris or Benji to make a card payment over the telephone. Please note: We are only available to take calls intermittently over the weekends as we may be running ghost hunts, but there is a voicemail service available. If we are not about; we will do our best to get back to you as soon as we can.