• FAQ's

What happens if I or somebody in my group cannot make it. Can somebody replace them?

If somebody is no longer able to attend then it is possible for you to re-sell or gift any places yourself to an alternative person. We do require to know about the name change prior to turning up at the door. Please email to us the new name(s) to info@haunted-houses.co.uk. Please be aware that anybody attending our events must be over the age of 18, and they must comply with all of our terms and conditions found on this website.    

Can I carry out my own vigil on your ghost hunts

Yes and No, Haunted Houses works in a very flexible way which can allow guests to conduct lone or small group vigils within the area you are working. Sometimes a venue gives strict instruction that guests are supervised at all times, or venues are that big we cannot risk any guest getting lost. In these circumstances we cannot permit own vigils sorry. Haunted Houses is open to smaller investigation teams joining us on our events, and if the group is 7 or more we can keep these teams (if possible) into their own group with a Haunted Houses supervisor, which in effect will give you the freedom your requesting. We just ask that the group remains in the dedicated vigil areas and rotates around the building in tune with the event timings.  

What happens if I get scared?

Haunted Houses Hosts are trained to deal with this and emotional intelligence is one of the skills we look for in our team members. All venues have a base room which remains lit and is also known as our SAFE ZONE. A team member will remain with you at all times and will be a calming influence. If very scared you are permitted to leave early but we cannot offer any full or partial refund sorry.

Can I get a refund if i cannot attend the ghost hunt?

Haunted Houses Events cannot offer refunds or transfers for any of our ghost hunting events should you not be able to make it. To do so would be at the cost and loss of the company for no fault of our own. All locations and your places are paid for prior and we are unable to get a refund on your places. We do understand that sometimes situations outside of your control do happen which mean you cannot make it, these include but not limited to hospital appointments, personal illness, childcare issues and breaking up of relationships. Although we do empathise greatly in all situations we still are not able to refund any money paid for our events or transfer your booked places to another date. We operate exactly the same as when you book concert or theatre tickets and cannot attend. You may re-sell or gift your tickets to a third party who are over 18, but we will need to know the new names prior to arrival or admittance may be refused.

Am I allowed to bring my camera or video recorder?

Yes of course, we encourage this as you never know what you may catch. We must stress though that Haunted Houses Events or the venue cannot be held accountable for any lost, damaged or stolen personal items whilst attending our events. If a venue does not permit photography or recordings, it will be made clear to you prior to attendance. Failure to respect a venues wishes would result in your removal from the event without a refund through, so please respect a venue’s request.

Are there any other ways of booking other than using the website?

If you are struggling to use the website or would prefer to speak to someone over the phone please call us on 01782 951747 and speak to Chris or Benji to make a card payment over the telephone. Please note: We are only available to take calls intermittently over the weekends as we may be running ghost hunts, but there is a voicemail service available. If we are not about; we will do our best to get back to you as soon as we can.

Can I book using Paypal?

Sorry, Haunted Houses Events no longer accepts Paypal payments for bookings. All payments for bookings are now made via Credit/Debit card via a secure payment gateway – provided by SAGE pay.    
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