FAQ’s

Food is NOT included unless otherwise stated. Where food is available such as evening meal, supper, or breakfast it will be clearly advertised. 

All guests are welcome to bring sandwiches, lite-bites and other personal snacks to our events if they wish to enjoy on their breaks.

Yes, events include complimentary self-service drinks such as tea, coffee, hot chocolate and squashes.

Ford Green Hall Events require guests to purchase their own drinks and snacks via the onsite cafe at their own cost

Yes, all of our locations have toilet facilities for your comfort. Most are well-maintained, however if you choose to investigate an abandoned building or location with us it must be noted that the bathrooms will also be in an abandoned state and may lack handwashing facilities. Own sanitiser is therefore required. 

Haunted Houses Events works on the ratio of 8 guests per group. This is a very good size within our industry and many others operate with much larger numbers. We pride ourselves on smaller groups. We don’t just say we do it – we do it . 

Smaller Venue: when a venue has two vigil areas you can expect 16 places to be available or sold

Medium Venue: When a venue has three vigil areas you can expect 24 places to be available or sold

Larger Venue: when a venue has four vigil areas you can expect 32 places to be available or sold

Each vigil area is carefully planned out to avoid cross contamination from other groups and where possible, each area will have a different feel from the last. 

Note: It may not always be possible to keep our groups to 8. Variables in group bookings in odd numbers can slightly increase/reduce the group sizes.

Not at all, you may leave your event early but we ask that it is done so at a convenient time such as during a break, or where a free team member is available to unlock the doors and car park.

We do ask is that you let own of our team members know that you are leaving out of fire safety and site security. 

We do not allow guests to come and go during the events. If you do sign out of an event the location is once again locked behind you. You may not re-enter again so any leaving during an event is final. 

Yes where a location allows it. Haunted Houses Events has the flexibility which can allow guests to conduct lone or personal group vigils within the areas in which you are working so as not to disturb other guests. Sometimes a venue gives strict instruction that guests are supervised at all times, or venues are too small to allow separated vigils without it causing disruption to other paying guests. In these circumstances we cannot permit own vigils sorry.

Haunted Houses is open to private investigation teams joining us on our events, and if the group is 7 or more we can keep these teams (if possible) into their own group with a Haunted Houses host (for insurance reasons), which in effect will give you the freedom to investigate your way. We just ask that the group remains in the dedicated vigil areas, is respectful of other paying guests experiences and rotates around the building in sync with the event timings.

Yes of course but we always state that you do so at your own risk. Haunted Houses Events cannot be held accountable for any lost, damaged or stolen personal items.

Equipment brought must be battery operated. Haunted Houses Events reserves the right to ask you not to use equipment if it is deemed too noisy or overbearing at the detriment of our other guests.  

Yes of course, we encourage this as you never know what you may catch. We must stress though that Haunted Houses Events or the venue cannot be held accountable for any lost, damaged or stolen personal items whilst attending our events. If a venue does not permit photography or recordings, it will be made clear to you prior to attendance. Failure to respect a venues wishes would result in your removal from the event without a refund through, so please respect a venue’s request.

Haunted Houses Hosts are trained to deal with this and emotional intelligence is one of the skills we look for in our team members. All venues have a base room which remains lit and is also known as our SAFE ZONE. A team member will remain with you at all times and will be a calming influence. If very scared you are permitted to leave early but we cannot offer any full or partial refund sorry.

We run ticketless events at Haunted Houses; a guest list is operated on arrival which will have all your names down that you supplied to us at the time of booking. You do not need to bring any confirmation documents with you to gain entry.

If somebody is no longer able to attend then it is possible for you to re-sell or gift any places yourself to an alternative person. We do require to know about the name change prior to turning up at the door. Please email to us the new name(s) to info@haunted-houses.co.uk. Please be aware that anybody attending our events must be over the age of 18, and they must comply with all of our terms and conditions found on this website.

Haunted Houses Events cannot not make refunds or date transfers should you not be able to make your event on the date which you have booked.

We do understand that sometimes situations outside of your control do happen which mean you cannot make it, these include but not limited to hospital appointments, personal illness, childcare issues and breaking up of relationships. Although we do empathise greatly in all situations, we are not in a position to bare the financial loss of any bad luck situations that we have no control of. We are unable to refund any money paid for our events or transfer any booked places to another date.

If you cannot make the event tonight then please contact us on the out-of-hours contact number provided on your event details. Without doing so our Haunted Houses host will be left waiting on the doorstep for your arrival. 

In order to avoid awkwardness for yourself and out team, please do not request any refund of transfer as your host will not have the authority to honour this request. 

If you are struggling to pay via the website or would prefer to speak to someone over the phone please call us on 0330 333 92 33  Please note: We are only available to take calls during office hours.

Monday: 9am – 5pm

Tuesday: 9am – 5pm

Wednesday: CLOSED

Thursday: 9am – 5pm

Friday: 9am – 3pm

Saturday: CLOSED

Sunday: CLOSED

Bank Holidays: CLOSED


Voicemail is available out of hours

Sorry, Haunted Houses Events no longer accepts Paypal payments for bookings. All payments for bookings are now made via Credit/Debit card via a secure payment gateway – provided by SAGE pay.

Your confirmation/receipt email, issued from Haunted Houses, will detail the date that your remaining balance must be paid by. This is usually 30 days prior to the event. Remaining balance details are also shown in your Account page on the website. It is your responsibility to ensure payment is made by the deadline, however, we will usually issue a reminder as the date approaches if payment has not been received. Failure to pay a balance on time could result in your place being offered to someone else.

All confirmation emails are sent out automatically by our online booking system. Please make sure you have checked your junk or spam folder for a confirmation email before contacting us direct. Please add benji@haunted-houses.co.uk to your address book or safe sender list to ensure that our future emails, (such as the full event details) arrive in your inbox. If you have received a confirmation email directly from your chosen payment gateway (e.g. PayPal), then you can rest assured you are booked on and we are dealing with your booking. If you haven’t received this then please email benji@haunted-houses.co.uk to discuss your booking, as it’s likely we haven’t received payment.