Where an event is cancelled in full by us due to adverse weather conditions or situations out of our control, we will refund the customer with any monies paid to date.
Where the event is moved or re-scheduled by the venue owners outside of our control, Haunted Houses reserves the right to refuse any refunds and a date transfer will be offered.
Any expenses, including but not limited to travel and accommodation incurred as a result of the cancelled event will not be refunded. Haunted Houses advises that hotel rooms be booked under a flexible rate to protect yourself from cancellation charges.
Any part of an event due to take place wholly or partially in the open air/outside could be affected by adverse or unsuitable weather conditions on the date of the event. In such cases Haunted Houses reserves the right to cancel or relocate the event.
The customer has the responsibility to bring suitable clothing to match the weather conditions at the time of the event.
Haunted Houses will not be liable for changes to the planned event due to restrictions placed on us by the owners of the venue, including without limitation any restrictions on accessing parts of the venue.
Haunted Houses reserves the right to cancel/postpone any event which has not reached the minimum capacity. The minimum level is deemed by Haunted Houses on an event by event basis.
Where the event is cancelled in full, the customer will receive a full refund of any monies paid to date.
Where the event is postponed by Haunted Houses Events, a new date will be arranged, and the customer notified as soon as possible. If the new date is unsuitable, the customer will receive a full refund of any monies paid to date.