The Village

Places can be reserved on most Haunted Houses events via payment of the required deposit fee. Deposits can vary in value per the event and details of deposits fees can be found on each individual event page. All deposit fees are non-refundable. Deposit fees alone do not confirm a customer’s place on an event, they are merely holding fees.

Remaining balances must generally be paid one month prior to the event, unless otherwise stated on the event page, failure to pay on time may result in places being cancelled without any refund being offered.

Full payment of the booking fee must be received prior to any event taking place, unless otherwise agreed in writing by Haunted Houses.

Places will only be fully confirmed on receipt of full and final payment of the required total booking fee, either via payment of a remaining balance or full outright purchase.

If the customer cancels the entire booking at any stage from point of sale or fails to turn up on the event then the entire booking fee will be retained and is non-transferable.

If the customer reduces the number of persons attending the event, then the corresponding booking fees will be retained.

All booking fees are non-refundable, unless where an event is cancelled/postponed.

Discount codes are issued from time to time for promotional purposes. Each code will have its own terms and conditions associated with it and should only be used as advertised by Haunted Houses. Any bookings made using an invalid discount code will be cancelled and immediately refunded (less 20p fixed charge for PayPal transactions).

Haunted Houses maintains the right to amend ticket prices for an event from time to time for promotional purposes. These promotions are only for new customers booking onto the event and does not entitle anyone who has paid full price to receive a partial refund. It is sometime necessary on rare occasions to reduce ticket fees to ensure an event breaks even thus avoiding cancellation of the event.

Where an event is cancelled in full by us due to adverse weather conditions or situations out of our control, we will refund the customer with any monies paid to date.

Where the event is moved or re-scheduled by the venue owners outside of our control, Haunted Houses reserves the right to refuse any refunds and a date transfer will be offered.

Any expenses, including but not limited to travel and accommodation incurred as a result of the cancelled event will not be refunded. Haunted Houses advises that hotel rooms be booked under a flexible rate to protect yourself from cancellation charges.  

Any part of an event due to take place wholly or partially in the open air/outside could be affected by adverse or unsuitable weather conditions on the date of the event. In such cases Haunted Houses reserves the right to cancel or relocate the event.

The customer has the responsibility to bring suitable clothing to match the weather conditions at the time of the event.

Haunted Houses will not be liable for changes to the planned event due to restrictions placed on us by the owners of the venue, including without limitation any restrictions on accessing parts of the venue.

Haunted Houses reserves the right to cancel/postpone any event which has not reached the minimum capacity. The minimum level is deemed by Haunted Houses on an event by event basis.

Where the event is cancelled in full, the customer will receive a full refund of any monies paid to date.

Where the event is postponed by Haunted Houses Events, a new date will be arranged, and the customer notified as soon as possible. If the new date is unsuitable, the customer will receive a full refund of any monies paid to date.

All event bookings made through Haunted Houses constitutes your acceptance of the above Terms and Conditions in full.

These terms of contract cannot be varied in any way by the parties to this agreement unless expressly agreed in writing.