Haunted Houses

Booking Terms & Conditions

1.1. Haunted Houses Events Ltd shall endeavour to supply the Services on the booked date as advertised.

1.2. Haunted Houses Events Ltd shall provide the Services with reasonable care and skill.

2.1. Places can be reserved on most Haunted Houses Events Ltd events via payment of the required deposit fee. Deposits can vary in value per the event and details of deposits fees can be found on each individual event page. All deposit fees are non-refundable and non-transferable. Deposit fees alone do not confirm a customer’s place on an event, they are merely holding fees that reserve the place(s) for you until your final balance is paid in full.

2.2. Remaining balances must strictly be paid 28 days prior to the event, unless otherwise stated on the event page. Failure to pay on time will result in places being cancelled without any refund being offered.

2.3. Full payment of the booking fee must be received 28 days prior to any event taking place, unless otherwise agreed in writing by Haunted Houses Events Ltd.

2.4. Places will only be fully confirmed on receipt of full and final payment of the required total booking fee, either via payment of a remaining balance or full outright purchase.

2.5. Non-payment by the set dedline will enable Haunted Houses Events to list all places back on resale. Once resold places cannot be re-claimed.

2.5. It is a customers own responsibility to ensure that all balance fees are paid 28 days prior to an event. 


3.1. If the customer cancels their booking at any stage from point of sale for whatever reason, can no longer make that date, fails to turn up on the event, or leaves early, then the entire booking fee or deposit is to be retained by Haunted Houses Events Ltd and is non-transferable. This applies to direct bookings via our website, bookings over the phone, or bookings made via Eventbrite. 

3.2. If the customer reduces the number of persons attending the event, then the corresponding booking fees will be retained and cannot be credited or transfered. 

3.3. All booking fees are strictly non-refundable and non-transferable, unless where an event is cancelled/postponed by us. see clause 14 

3.4. When making your ghost hunt booking, you need to do so in full confidence that you can attend the booked date. Haunted Houses Events Ltd cannot offer a refund or event transfer if you cancel or are no longer able to attend (for any reason)

Haunted Houses Events Ltd pays for all of its locations in advance of you attending, and is still liable for these costs even if you cancel. Haunted Houses Events Ltd cannot claim refunds back from a venue should you no longer be able to attend your booked date. Haunted Houses Events Ltd would be liable for these costs a second time again when offering a replacement date, and cannot commit to pay these costs again on your behalf. A customer would need to make a second full-priced booking for the alternative date to cover the additional costs.

All payments are non-refundable and non-transferable regardless of reason for not being able to attend. In order to maintain the successful running of our scheduled events for the benefit of all others, Haunted Houses Events Ltd has to stand by this policy for and in all situations.   

3.5. Haunted Houses Events allows a third party to offer you a service to protect your event, allowing you to claim a full refund of your ticket value if you cannot attend your Haunted Houses event. Claims are only accepted for reasons as listed on the protection company’s terms and conditions found HERE. To be included you must of selected this option at the booking stage and to of paid the appropriate protection fee that is calculated at 8% of your booking value. Haunted Houses Events does not issue any refunds direct as per our booking terms and conditions. All claims are made via your own direct communication with the protection provider. Haunted Houses Events Ltd will assist you in a claim by helping you to access to the protect company’s online claim form. Haunted Houses Events has no further involvement in this claim process and has no influence over any accepted or refused claims.   

3.6. If you wish to cancel an event we ask that you do so in a written email or text please as soon as possible. We cannot accept cancellations via social media, telephone or voice message.

3.7. Haunted Houses Events Ltd cannot and does not resell any fully paid places on your behalf if you are no longer able to attend.

3.8. If a fully paid for place is cancelled, the place(s) booked remain yours even if not attending. You may resell or gift your fully paid for place(s) yourself, but only if the new attendee meets all requirements of minimum age and pregnancy restrictions, also checking that the venue is suitable for any disability needs they may have. 

3.9. The main booker agrees to inform Haunted Houses Events Ltd by written email of the replacement name(s) for our guest list prior to attending the event. Those who are not on the guest list may be refused entry. 

3.9.1 Any place(s) transferred to a third party by you will still be covered by our terms and conditions. Whomever the place(s) are passed on to will also take on your acceptance of our terms and conditions. Haunted Houses Events Ltd cannot accept any liability for third party transactions made between third parties and cannot enter discussion or seek to resolve any issues between third parties. 

3a.1. Any event booked with Haunted Houses Events Ltd or through one of it’s affiliated partners shall only operate when legally allowed. Haunted Houses Events Ltd shall follow all guidelines given by the relevant national governing body for that event.

3a.2. Where the event is cancelled, postponed, moved or re-scheduled outside of our control, Haunted Houses Events Ltd shall refund your ticket, or transfer you to a new date.

3a.3. By making your booking during any time periods affected by Covid-19. You understand that Haunted Houses Events must cease operation if forced upon us by any national or local lockdowns.

3a.4. Where a booked event is deemed safe to run and you make a personal choice not to attend, then our standard terms and conditions shall apply (see clause 3.1). We cannot offer to you any refund, transfer or credit note. 

3a.5. Any individual or group who cannot attend a booked event through illness, through contracting Covid-19, or who is entering self-isolation strictly cannot be offered a refund, credit note or transfer. 

4.1. Haunted Houses Events Ltd will compensate the customer for any loss or damage they may suffer if we fail to carry out duties imposed on us by law unless the failure is attributable to:

4.1.1. Customer’s own fault and/or failure to follow instructions and safety guidance given. 

4.1.2. Third party unconnected with the provision of services under this contract, including the owners of the venues; or

4.1.3. Events which Haunted Houses Events Ltd could not have foreseen even if it had taken all reasonable care.

5.1. Due to restrictions on most venues and as a restriction imposed by our insurance, the minimum age for all participants is 18 years old. those aged 16+ may attend when under the supervision of a parent or guardian. Our teams are not trained in working with minors and our events take place in an adult environment. Children working closely with strangers in dark environments will not be permitted on a Haunted Houses Events Ltd event. ID may be requested upon entry at the venue if any customer is suspected (by any member of the Haunted Houses Events Ltd Team) to be under age. Failure to provide proof of ID or customers found to be under age will be removed without any refund offered.

5.2. Wheelchair users and people with serious mobility issues should contact Haunted Houses Events Ltd prior to booking to check if a venue is suitable

6.1. Haunted Houses Events Ltd reserves the right to remove any customer who arrives at an event and is suspected (by any member of the team) to be under the influence of alcohol, drugs or solvents, or is suspected of bringing alcohol, drugs, solvents, or dangerous weapons to the event.

6.2. Breathalysers may be used on entry to a venue if a customer is suspected, by any member of the team, to be under the influence of alcohol. Failure to cooperate will result in the customer being removed from the event.

6.3. Any customer removed from the event as a result of clause 6.1 and 6.2 will not be entitled to a refund. The police may be contacted should any illegal offenses be committed whilst on a Haunted Houses Event, and personal details will be handed over.  

7.1. Due to restrictions imposed by most venues, pregnant women are not allowed to attend a Haunted Houses Events Ltd event.

8.1. Haunted Houses Events Ltd will permit smoking and vaping at events only in specified outdoor areas, as agreed by the owners of the venue, which will be made clear to all customers at the start of the event. The correct disposal of spent cigarette ends must be followed at all times.   

8.2. Candles and other potential fire hazards (as deemed so by Haunted Houses Events Ltd) are prohibited from use during events. Any customer found in possession of said items will be removed from the event without any refund offered.

8.3. No personal devices that require mains power may be connected or plugged into a wall socket without prior consent of a venue representative. This includes, but is not limited to mobile phone chargers, laptops, or electronic ghost hunting equipment.  

9.1. Haunted Houses Events Ltd has a zero-tolerance policy for any disruptive behaviour on our events. Out of fairness to all others attending the event, any customer found to be being disruptive during the evening or unpleasant towards other customers and staff, they will be removed from the event.

9.2. Any customer found causing harm, injury or damage to any other person, animal property or contents at a venue will be removed from the event.

9.3. Any customer found to be purposefully faking paranormal activity, such as but not limited to throwing objects, and tapping on surfaces will be removed from the event. 

9.4. Any customer removed from the event as a result of clause 9.1, 9.2, or 9.3 will not be entitled to a refund.

9.5. Any areas of a venue not made available to Haunted Houses Events Ltd will be made clear to all customers at the beginning of the event. Any customers found to be knowingly trespassing in said areas will be removed from the event immediately, with no refund offered.  

10.1. All luggage, clothing, equipment, vehicles and personal effects belonging to the customer are their own responsibility. Haunted Houses Events Ltd accepts no responsibility for the safe custody of Customer’s property, or for its loss, damage or theft, however caused.

10.2. Property as referred to in clause 10.1 also includes any ghost hunting equipment brought to the event by the Customer.

10.3. Haunted Houses Events Ltd do not hold lost property or remove it from the ghost hunt location. If found our team will hand the property to the venue representative/owner on discovery. The venue should be your point of contact directly when seeking lost property.  

11.1. Due to restrictions imposed by some venues, photography or filming may not always be permitted on events. The customer will be informed at the start of any event where said activities are restricted by the venue.

11.2. Any customer found to be taking part in restricted activities as in clause 11.1 may be removed from the event without any refund being offered.

11.3. During events, we may often be filming and taking photographs for promotional purposes. By booking onto and attending our events you, the customer agrees to the use of this footage for our promotional purposes. Any images or footage that you take on an event will remain the property of Haunted Houses Events Ltd.

12.1. Ghost hunting equipment, provided on events for customers use by Haunted Houses Events Ltd, becomes the sole responsibility of the customer when they are handling it. Any loss that Haunted Houses Events Ltd suffers as a result of lost, damaged or defective ghost hunting equipment, arising as a result of a customer’s reckless actions will be recovered from the customer. The customer is liable for any item of ghost hunting equipment entrusted to them during the event.

12.2. We permit attendees to bring along their own battery operated hand-held ghost hunting equipment should they have this. But Haunted Houses should be able to inspect this equipment for safety and maintains the right to refuse the use of certain pieces of equipment. Any decision made is final. No equipment that require an electricity supply (either to operate with or to be charged up on location) may be brought along. Any attendee using own equipment that the hosts have asked you not to use will result in you being asked to leave the event without any refund.  

Please ensure all own equipment is marked to avoid any confusion about ownership (especially K2 meters)  

13.1. Discount codes are issued from time to time for promotional purposes. Each code will have its own terms and conditions associated with it and should only be used as advertised by Haunted Houses Events Ltd. Any bookings made using an invalid discount code will be cancelled and immediately refunded (less 20p fixed charge for PayPal transactions).

13.2. Haunted Houses Events Ltd maintains the right to amend ticket prices for an event from time to time for promotional purposes. These promotions are only for new customers booking onto the event and does not entitle anyone who has paid full price to receive a partial refund. It is sometime necessary on rare occasions to reduce ticket fees to ensure an event breaks even thus avoiding a cancellation of the event.

13.3 Gift Vouchers. 

– Each gift voucher has a unique code and can only be used once

– Misplaced gift vouchers cannot be re-issued so must be kept secure

– Each gift voucher has an expiry date and is only valid up until that date. We cannot extend these dates or exchange them for new ones.

– No change is given, So gift vouchers must be used on events that have an equal or greater value, paying the difference at time of booking

– No refunds are given for unwanted gift voucher gifts – as per our terms and conditions of sale

– Gift vouchers can only be used by those who are 18 years and over

– Gift Vouchers are sold for the purpose of being used against any current event running at the time of use.  Haunted Houses Events advises against the purchase of a gift voucher for the specific intention of being used for a single fixed venue. Events at venues may be discontinued at any point and without notice.  Haunted Houses Events reserves the right to cease use of a venue based on business needs, or if the venue is no longer open to events. 

14.1. Where an event is cancelled in full by us, we will refund the customer with any monies paid to date.

14.2. Where the event is cancelled, postponed, moved or re-scheduled outside of our control, Haunted Houses Events Ltd will try to find you an alternative date or venue. refunds or credit note will be offered if these dates are not suitable.

14.3. Any expenses, including but not limited to insurance taken, travel and accommodation incurred as a result of the cancelled or postponed event will not be covered. These costs are incurred at the bookers own choice. Haunted Houses Events Ltd advises that hotel rooms be booked under a flexible rate to protect yourself from Hotel cancellation charges.

14.4. Any part of an event due to take place wholly or partially in the open air/outside could be affected by adverse or unsuitable weather conditions on the date of the event. In such cases Haunted Houses Events Ltd reserves the right to;

14.4.1. Relocate the event to an area which is considered more suitable; or

14.4.2. Cancel any part of the event entirely. The customer will be informed as soon as possible.

14.5. Haunted Houses Events Ltd will not be liable for changes to the planned event due to restrictions placed on us by the owners of the venue, including without limitation any restrictions on accessing parts of the venue. This includes venues asking guests to sign waivers to access areas for their own protection. 

14.6. Minimum Capacity

14.6.1. Haunted Houses Events Ltd reserves the right to cancel/postpone any event which has not reached the minimum capacity. The minimum level is deemed by Haunted Houses Events Ltd on an event by event basis.

14.6.2. Where the event is cancelled in full, the customer will receive a full refund of any monies paid to date by Haunted Houses Events Ltd.

14.6.3. Where the event is postponed by Haunted Houses Events Ltd, a new date will be arranged, and the customer notified as soon as possible. If the new date is unsuitable, the customer will receive a full refund of any monies paid for that event to date. Excludes any third party expenses (see clause 14.3) 

15.1. Neither party shall be liable for any breach of its obligations resulting from circumstances beyond its reasonable control. for such situations such as government restrictions (including any agency or political subdivision thereof), court orders, unforeseen venue closedowns or venue owners failure to open a venue, fire, acts of war or terrorism, electrical power surges, failures in public supplies e.g. water, electricity, flood, epidemics, inclement weather, tornadoes, hurricanes, storms, and other natural disasters or acts of God, This list is non exhaustive covering all causes beyond Haunted Houses Events Ltd control.    

15.2. Each of the parties agrees to give notice immediately to the other upon becoming aware of an event of force majeure, such notice to contain details of the circumstances giving rise to it.

15.3. If an event is temporarily impossible to perform, performance may be suspended for the duration of the force majeure event until a later viable date. transfers and credit notes are offered. Refunds are not offered in this instance as neither you the guest, or Haunted Houses Events Ltd is liable to lose out financially for a temporary force Majeure event. 

15.4. If there is a permanent impossibility to perform the booked event with an outright cancellation, the agreement to honour your event may be retroactively cancelled, meaning that both yourself and Haunted Houses Events Ltd are put back into the position before agreement to these terms and conditions. This will include refunds of sums paid in consideration of services that cannot be provided at a later date, or products that cannot be delivered. 

16.1. There are no sleeping facilities at the venues unless otherwise stated on the event pages as a sleepover event. The event as advertised will clearly indicate when accommodation is included in the cost.

16.2. Where sleeping on location is available, as advertised as a sleepover. Haunted Houses Events Ltd cannot guarantee that a bed or bedding is available at the location. It is up to each guest to provide themselves with sleeping bags and air mattresses or similar.

16.3. Haunted Houses Events Ltd does not allocate sleeping areas on ghost hunt sleepovers, and we cannot meet reservation requests at any point.

17.1. Our Staff, trainees and consultants are all professional in conduct, however, any and all statements made by our team are the sole opinion of the individual and in no way reflect the opinions or policies, stated or otherwise, of Haunted Houses Events Ltd.

17.2. No perceived predictions, opinions, information or comments made by our staff or mediums should be interpreted as factual. You, the customer is responsible for making your own decisions and it is understood that when our staff or mediums suggest something to you, it is only an opinion, and should NOT be interpreted as the only course of action.

18.1. You agree that any and all services provided by Haunted Houses Events Ltd are for entertainment purposes only. Though we aim to give the customer the most genuine experience, we cannot and will not guarantee the behavior of the unknown. Furthermore, we cannot make any guarantees about the validity/truth behind your experiences on the night. However, Haunted Houses Events Ltd endeavors to provide a well organised event with a scientific and spiritual outlook, conducted under carefully controlled conditions. Haunted Houses Events Ltd and it’s staff will never fake paranormal activity, nor encourage or tolerate any guests to be found doing the same 

19.1. The customer agrees to indemnify Haunted Houses Events Ltd against all liability in respect of costs, claims, damages, demands, penalties, actions, proceedings, suits, losses or expenses in respect of or arising out of the injury to or the death of any person, or damage to any property arising from the Customer’s own neglect.

20.1. All event bookings made through Haunted Houses Events Ltd constitutes your acceptance of the above Terms and Conditions in full.

20.4. Haunted Houses Events Ltd is not liable for any customer’s presumptions or own interpretations against what is stated upon the website.

20.3. These terms of contract cannot be varied in any way by the parties to this agreement unless expressly agreed in writing with Haunted Houses Events Ltd.

©Haunted Houses Events Ltd Copyright 2014 - 2023

Company Registration Number: 11906034 

Suite 5, Chatterley Whitfield Enterprise Centre, off Biddulph Road, Stoke-on-Trent, Staffordshire, UK, ST6 8UW