Haunted Houses

Booking Terms & Conditions

1.1. Haunted Houses shall endeavour to supply the Services on the booked date as advertised.

1.2. Haunted Houses shall provide the Services with reasonable care and skill.

2.1. Places can be reserved on most Haunted Houses events via payment of the required deposit fee. Deposits can vary in value per the event and details of deposits fees can be found on each individual event page. All deposit fees are non-refundable. Deposit fees alone do not confirm a customer’s place on an event, they are merely holding fees.

2.2. Remaining balances must generally be paid one month prior to the event, unless otherwise stated on the event page, failure to pay on time may result in places being cancelled without any refund being offered.

2.3. Full payment of the booking fee must be received prior to any event taking place, unless otherwise agreed in writing by Haunted Houses.

2.4. Places will only be fully confirmed on receipt of full and final payment of the required total booking fee, either via payment of a remaining balance or full outright purchase.

3.1. If the customer cancels the entire booking at any stage from point of sale or fails to turn up on the event then the entire booking fee will be retained and is non-transferable. 3.2. If the customer reduces the number of persons attending the event, then the corresponding booking fees will be retained. 3.3. All booking fees are non-refundable, unless where an event is cancelled/postponed see clause 14.

4.1. Haunted Houses will compensate the customer for any loss or damage they may suffer if we fail to carry out duties imposed on us by law unless the failure is attributable to:

4.1.1. Customer’s own fault

4.1.2. Third party unconnected with the provision of services under this contract, including the owners of the venues; or

4.1.3. Events which Haunted Houses could not have foreseen even if it had taken all reasonable care.

5.1. Due to restrictions on most venues and as a restriction imposed by our insurance, the minimum age for all participants is 18 years old. Our teams are not trained in working with minors and our events take place in an adult environment. Children working closely with strangers in dark environments will not be permitted on a Haunted Houses Event. ID may be requested upon entry at the venue if any customer is suspected (by any member of the Haunted Houses Team) to be under age. Failure to provide proof of ID or customers found to be under age will be removed without any refund offered.

5.2. Wheelchair users and people with serious mobility issues should contact Haunted Houses prior to booking to check if a venue is suitable

6.1. Haunted Houses reserves the right to remove any customer who arrives at an event and is suspected (by any member of the team) to be under the influence of alcohol, drugs or suspected of bringing alcohol or drugs to the event.

6.2. Breathalysers may be used on entry to a venue if a customer is suspected, by any member of the team, to be under the influence of alcohol. Failure to cooperate will result in the customer being removed from the event.

6.3. Any customer removed from the event as a result of clause 6.1 and 6.2 will not be entitled to a refund.

7.1. Due to restrictions imposed by most venues, pregnant women are not allowed to attend a Haunted Houses event.

8.1. Haunted Houses will permit smoking at events only in specified outdoor areas, as agreed by the owners of the venue, which will be made clear to all customers at the start of the event. This also includes electronic cigarettes.  

8.2. Candles and other potential fire hazards (as deemed so by Haunted Houses) are prohibited from use during events. Any customer found in possession of said items will be removed from the event without any refund offered.

9.1. Haunted Houses has a zero-tolerance policy for any disruptive behaviour on our events. Out of fairness to all others attending the event, any customer found to be being disruptive during the evening or unpleasant towards other customers and staff, they will be removed from the event.

9.2. Any customer found causing harm, injury or damage to any other person, animal property or contents at a venue will be removed from the event.

9.3. Any customer removed from the event as a result of clause 9.1 or 9.2 will not be entitled to a refund.

9.4. Any areas of a venue not made available to Haunted Houses will be made clear to all customers at the beginning of the event. Any customers found to be knowingly trespassing in said areas will be removed from the event immediately, with no refund offered.  

10.1. All luggage, clothing, equipment, vehicles and personal effects belonging to the customer are their own responsibility. Haunted Houses accepts no responsibility for the safe custody of Customer’s property, or for its loss, damage or theft, however caused.

10.2. Property as referred to in clause 10.1 also includes any ghost hunting equipment brought to the event by the Customer.

11.1. Due to restrictions imposed by some venues, photography or filming may not always be permitted on events. The customer will be informed at the start of any event where said activities are restricted by the venue.

11.2. Any customer found to be taking part in restricted activities as in clause 11.1 may be removed from the event without any refund being offered.

11.3. During events, we may often be filming and taking photographs for promotional purposes. By booking onto and attending our events you, the customer agrees to the use of this footage for our promotional purposes. Any images or footage that you take on an event will remain the property of Haunted Houses Events.

12.1. Ghost hunting equipment, provided on events for customers use by Haunted Houses, becomes the sole responsibility of the customer when they are handling it. Any loss that Haunted Houses suffers as a result of lost, damaged or defective ghost hunting equipment, arising as a result of a customer’s actions will be recovered from the customer. The customer is liable for any item of ghost hunting equipment entrusted to them during the event.

13.1. Discount codes are issued from time to time for promotional purposes. Each code will have its own terms and conditions associated with it and should only be used as advertised by Haunted Houses. Any bookings made using an invalid discount code will be cancelled and immediately refunded (less 20p fixed charge for PayPal transactions).

13.2. Haunted Houses maintains the right to amend ticket prices for an event from time to time for promotional purposes. These promotions are only for new customers booking onto the event and does not entitle anyone who has paid full price to receive a partial refund. It is sometime necessary on rare occasions to reduce ticket fees to ensure an event breaks even thus avoiding cancellation of the event.

14.1. Where an event is cancelled in full by us due to adverse weather conditions or situations out of our control, we will refund the customer with any monies paid to date.

14.2. Where the event is moved or re-scheduled by the venue owners outside of our control, Haunted Houses reserves the right to refuse any refunds and a date transfer will be offered.

14.3. Any expenses, including but not limited to travel and accommodation incurred as a result of the cancelled event will not be refunded. Haunted Houses advises that hotel rooms be booked under a flexible rate to protect yourself from cancellation charges.  

14.4. Any part of an event due to take place wholly or partially in the open air/outside could be affected by adverse or unsuitable weather conditions on the date of the event. In such cases Haunted Houses reserves the right to;

14.4.1. Relocate the event to an area which is considered more suitable; or

14.4.2. Cancel any part of the event entirely. The customer will be informed as soon as possible.

14.4.3. The customer has the responsibility to bring suitable clothing to match the weather conditions at the time of the event.

14.5. Haunted Houses will not be liable for changes to the planned event due to restrictions placed on us by the owners of the venue, including without limitation any restrictions on accessing parts of the venue.

14.6. Minimum Capacity

14.6.1. Haunted Houses reserves the right to cancel/postpone any event which has not reached the minimum capacity. The minimum level is deemed by Haunted Houses on an event by event basis.

14.6.2. Where the event is cancelled in full, the customer will receive a full refund of any monies paid to date.

14.6.3. Where the event is postponed by Haunted Houses Events, a new date will be arranged, and the customer notified as soon as possible. If the new date is unsuitable, the customer will receive a full refund of any monies paid to date.

15.1. Neither party shall be liable for any breach of its obligations resulting from circumstances beyond its reasonable control.

15.2. Each of the parties agrees to give notice immediately to the other upon becoming aware of an event of force majeure, such notice to contain details of the circumstances giving rise to it.

16.1. There are no sleeping facilities at the venues unless otherwise stated on the event pages as a sleepover event. The event as advertised will clearly indicate when accommodation is included in the cost.

16.2. Where sleeping on location is available, as advertised as a sleepover. Haunted Houses cannot guarantee that a bed or bedding is available at the location. It is up to each guest to provide themselves with sleeping bags and air mattresses or similar.

17.1. Our staff and consultants are all professional in conduct, however, any and all statements made by our staff are the sole opinion of the individual and in no way reflect the opinions or policies, stated or otherwise, of Haunted Houses.

17.2. No perceived predictions, opinions, information or comments made by our staff or mediums should be interpreted as factual. You, the customer is responsible for making your own decisions and it is understood that when our staff or mediums suggest something to you, it is only an opinion, and should NOT be interpreted as the only course of action.

18.1. You agree that any and all services provided by Haunted Houses are for entertainment purposes only. Though we aim to give the customer the best possible experience we cannot and will not guarantee the behavior of the unknown. Furthermore, we cannot make any guarantees about the validity/truth behind your experiences on the night. However, Haunted Houses endeavors to provide a well organised event with a scientific and spiritual outlook, conducted under carefully controlled conditions. Haunted Houses and it’s staff will never fake paranormal activity.

19.1. The customer agrees to indemnify Haunted Houses against all liability in respect of costs, claims, damages, demands, penalties, actions, proceedings, suits, losses or expenses in respect of or arising out of the injury to or the death of any person, or damage to any property arising from the Customer’s own neglect.

20.1. All event bookings made through Haunted Houses constitutes your acceptance of the above Terms and Conditions in full.

20.2. These terms of contract cannot be varied in any way by the parties to this agreement unless expressly agreed in writing.