Terms & Conditions - Haunted Houses Events Ltd

Haunted Houses Events Ltd is committed to delivering professional, enjoyable, and safe ghost hunting events. This clause sets out how we provide our services, the standards you can expect from us, and the responsibilities of guests in ensuring a fair and positive experience for all.

1.1 Provision of Services – Haunted Houses Events Ltd will make every reasonable effort to deliver the scheduled services on the booked date as advertised.

• In the event of unforeseen circumstances (such as venue restrictions, staff illness, or technical issues), Haunted Houses Events Ltd reserves the right to make necessary adjustments while maintaining the integrity of the event.
• Any significant changes to an event will be communicated to customers as soon as possible.

1.2 Standard of Service – Haunted Houses Events Ltd is committed to providing all services with due care, skill, and professionalism, ensuring a safe and enjoyable experience for all participants.

• Events will be conducted by trained and experienced staff, using established investigation techniques and professional event management standards.
• Guests are expected to follow all instructions given by staff to maintain safety, respect for the venue, and the overall quality of the experience.

1.3 Event Limitations & Disclaimers –

• Haunted Houses Events Ltd cannot guarantee specific paranormal outcomes, activity, or guest experiences, as these are unpredictable by nature.
• The company does not control external factors such as venue conditions, noise levels, or the presence of other groups on-site.
• If a venue imposes unexpected access restrictions, Haunted Houses Events Ltd will make reasonable efforts to provide alternative arrangements but is not liable for limitations beyond its control.

1.4 Equipment & Facilities Provided –

• Haunted Houses Events Ltd may provide ghost hunting equipment for use during investigations, but availability may vary by event.
• Equipment must be handled responsibly, and any loss or damage caused by guest negligence may result in liability for replacement costs.
• Venue facilities, including (but not limited to) toilets, heating, accessibility features, and power supply, remain the responsibility of the venue owner. Haunted Houses Events Ltd cannot guarantee their condition, nor can we be held liable for any changes to their availability or working order at short notice.

1.5 Service Modifications & Cancellations –

• If circumstances require modifications to an event, Haunted Houses Events Ltd will ensure that any adjustments are reasonable and in line with the originally advertised experience.
• In cases where an event must be cancelled, Clause 14 (Cancellations & Postponements) applies.

1.6 Guest Feedback, Complaints & Expectations

Haunted Houses Events Ltd prides itself on delivering safe, enjoyable, and professional experiences. While issues at our events are very rare, it is important that all guests understand how concerns should be raised and how feedback is handled.

1.6.1 Concerns During the Event

• Our team make every reasonable effort to check in with guests throughout the night to ensure everyone is comfortable and enjoying themselves.

• To help us support you properly, we kindly ask that any concerns are raised immediately during the event with a Haunted Houses Events Ltd team member. This allows us to take reasonable steps to put things right straight away.

• If a team member does not reach you directly during a check-in, guests are encouraged to approach any member of staff at any time if something isn’t right so we can put it right for you.

• If a guest confirms during the event that all is well, or does not raise any concerns before the event concludes, Haunted Houses Events Ltd will accept that the experience was satisfactory at the time.

• Our ultimate aim is to deliver a great event and we want to help should it go wrong for you. Once an event has ended it may be too late for our team to provide support or remedy the situation. For this reason, refunds or compensation cannot be considered for issues that were not declared on the night.

  • Where an issue was raised during the event but was not rectified to a satisfactory level, Haunted Houses Events Ltd will review the matter fairly on a case-by-case basis.

1.6.2 Post-Event Feedback

• We always welcome post-event comments as constructive feedback, which helps us review and improve future experiences. However, feedback submitted only after an event cannot give our team the chance to put things right for you.

• For this reason, while feedback is valued, it will not normally be grounds for a refund or compensation if the issue was not raised during the event itself.

• Requests for refunds or compensation will only be considered where a concern was raised on the night but not rectified to a satisfactory level.

1.6.3 Expectation Management & Comparisons with Other Providers

We are extremely proud of the excellent reputation reflected in our guest reviews and we make every effort to accurately describe the content and structure of our ghost hunts. However, some guests may still attend with pre-conceived ideas of how a ghost hunt should run, often shaped by television shows, personal preferences or styles, or previous experiences with other companies.

• Haunted Houses Events Ltd is a customer-centric organisation. We design and deliver our events with fun, entertainment, freedom of expression, and discovery in mind.

• Our approach reflects our own ethos and format, and doing things differently from another provider, or not matching an individual’s personal tastes, does not mean doing things incorrectly. Refunds or compensation cannot be claimed on the basis that our events are delivered differently to another company’s, or that they did not meet a personal style preference.

• Haunted Houses Events Ltd is not liable for issues arising from the conduct, style, or approach of other guests, provided that behaviour remains within our published ethics and behaviour policy. see Clause 9. Behaviour: for details on our behaviour policy.

• Our team manage guest conduct in line with our high standards, which prioritise respect, inclusion, and investigative freedom. Behaviour will only be restricted where it is genuinely disruptive, inconsiderate, or harmful to the balance of the event. Please talk to us if you encounter an issue that we may have missed.  

• Haunted Houses Events Ltd aims to create a balanced and inclusive environment where all participants can enjoy the experience fairly.

• Any feedback regarding genuine failures where Haunted Houses Events Ltd has not met its own advertised schedules, services, or structure will always be considered fairly.

1.6.4 Fairness to All Guests
By booking with Haunted Houses Events Ltd, you accept that:

• Issues must be raised during the event so they can be addressed.

• Refunds or compensation will not be considered for issues raised only after the event if no concerns were expressed on the night.

• Refunds or compensation may be considered only where a concern was raised during the event and not rectified to a satisfactory level.

• Differences in approach between event providers, or mismatches with individual personal preferences, do not constitute valid grounds for complaint.

1.6.5 Industry Standard Practice
This policy is consistent with common practice across the live events and entertainment industry, where guests are expected to raise concerns during the experience so organisers have the opportunity to address them. Once an event has concluded, staff no longer have the opportunity to resolve matters in real time. This approach is widely recognised as fair to both guests and organisers.

1.7 Value for Money

• Haunted Houses Events Ltd always strives to provide excellent value for money and we believe we achieve this with every event we deliver.

• Ticket prices are set fairly and competitively, and include venue hire, staffing, insurance, equipment, administration, and applicable taxes. These costs ensure that each event is run safely, professionally, and to the standards we advertise.

• The ticket price covers entry to the venue for the advertised duration, guided access to investigations, use of equipment (where provided), and the overall hosted experience.

• Claims for refunds or compensation on the basis of value for money will only be considered where Haunted Houses Events Ltd has clearly and reasonably failed to deliver the event as advertised.

2.1 Deposits – Haunted Houses Events Ltd experiences can be reserved with a deposit.

• The deposit amount varies by event, and details are provided on each individual event page.
• All deposits are strictly non-refundable and non-transferable.
• A deposit does not constitute a confirmed booking; it only reserves a place until the final balance is paid in full.

2.2 Booking Fees –

• A booking fee may apply at the time of making a reservation.

• The applicable booking fee will be clearly stated at the time of payment.

• The fee contributes to administration, processing, and secure handling of your booking and confirms your place on the event.

• Booking fees are applied per person, per event booked.

• Booking fees are charged only once per order (whether paying in full or by deposit) and are not charged again on subsequent balance payments.

• Booking fees are non-refundable under any circumstances.

2.3 Final Balance Payment –

• The remaining balance must be paid no later than 28 days prior to the event, unless otherwise specified on the event page.
• Failure to complete payment by the deadline will result in the booking being cancelled without a refund.

2.4 Full Payment Requirement –

• The full booking fee must be received at least 28 days before the event, unless an alternative arrangement has been agreed in writing by Haunted Houses Events Ltd.

2.5 Booking Confirmation –

• A booking is considered fully confirmed only once the total event fee has been paid, whether through full upfront payment or completion of the remaining balance.

2.6 Non-Payment Consequences –

• If the final balance is not received by the deadline, Haunted Houses Events Ltd reserves the right to relist the place(s) for resale.
• If the place(s) are resold, the original booking cannot be reclaimed, and no refund will be issued.

2.7 Customer Responsibility & Payment Reminders –

• It is the sole responsibility of the customer to ensure that any outstanding balance is paid at least 28 days prior to the event.
• As a courtesy, Haunted Houses Events Ltd will issue payment reminders via email:
  
  • 7 days before the due date
  • On the due date
• However, failure to receive or act on these reminders does not exempt a customer from payment deadlines or cancellation policies.

2.8 Final & Non-Amendable Bookings –

• All bookings are final and cannot be amended to a different date.
• Once a booking is made, it is non-transferable to another event or date, regardless of circumstances.
• Guests who cannot attend their booked event will be subject to Clause 3 (Cancellations & Amendments).

2.9 Non-Refundable & Non-Transferable Terms –

• Payments for bookings, including deposits and full balances, are non-refundable and non-transferable, unless otherwise stated in the cancellation policy.
• Exceptions will not be made, regardless of personal circumstances, including but not limited to:
  
  • Work commitments
  • Travel disruptions
  • Illness (excluding pregnancy-related amendments under Clause 7)
  • Personal emergencies

2.10 Statutory Rights & Governing Law

• Nothing in these Terms and Conditions affects your statutory rights under UK consumer protection law.

• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

• Any disputes arising in connection with bookings, payments, or attendance at events shall be subject to the exclusive jurisdiction of the courts of England and Wales.

• Haunted Houses Events Ltd complies with relevant legislation for event and ticket sellers in the UK, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

3.1 Customer-Initiated Cancellations & Non-Attendance

• If a customer cancels their booking at any stage after purchase, for any reason, fails to attend the event, or chooses to leave early, the entire booking fee or deposit will be retained by Haunted Houses Events Ltd.
• This applies to bookings made directly via our website, over the phone, or through any third-party booking website.
• All payments are strictly non-refundable and non-transferable.
• This does not affect your statutory rights under UK consumer law.

3.2 Reduction in Party Size

• If a customer reduces the number of attendees in their booking, the corresponding booking fees for those places will be retained and cannot be credited or transferred.
• This does not affect your statutory rights.

3.3 Strict No-Refund & No-Transfer Policy

• All booking fees are strictly non-refundable and non-transferable, except in cases where the event is cancelled or postponed by Haunted Houses Events Ltd (see Clause 14).
• This policy is in compliance with the Consumer Rights Act 2015, which states that businesses are not required to provide refunds for cancellations initiated by the customer unless the service has been misrepresented or is not provided as advertised.

3.4 Commitment to the Booking Date

• Customers must ensure they are able to attend their selected event at the time of booking.
• Haunted Houses Events Ltd does not provide refunds or transfers if a customer is unable to attend for any reason.
• Haunted Houses Events Ltd is required to pay venues in advance and remains liable for these costs regardless of individual cancellations.
• As a result, we cannot offer an alternative date without incurring additional costs, and customers wishing to attend a different event would need to meet these costs themselves, and make a new full-price booking.
• This policy aligns with UK contract law, which states that consumers enter a legally binding agreement upon booking, meaning businesses are not obligated to offer refunds or transfers unless contractually agreed.
• This does not affect your statutory rights.

3.5 Cancellation Notification

• If a customer wishes to cancel their booking, they must notify Haunted Houses Events Ltd in writing via written letter, email or text message as soon as possible.
• Cancellations cannot be accepted via social media, telephone, or voicemail.
• This policy complies with the Electronic Commerce (EC Directive) Regulations 2002, ensuring fair and transparent online business practices.

3.6 Resale of Cancelled Places

• Haunted Houses Events Ltd does not resell cancelled fully paid places on behalf of customers.
• Under the Consumer Protection from Unfair Trading Regulations 2008, Haunted Houses Events Ltd has no obligation to resell or credit a customer’s cancelled place.

3.7 Transferring Your Booking to Another Person

• Customers who have fully paid for a booking but can no longer attend may choose to resell or gift their place(s) privately.
• However, the replacement attendee must:
  
  • Meet the minimum age requirement.
  • Comply with pregnancy restrictions.
  • Ensure the venue is suitable for any disability requirements.
• This aligns with contract law principles, as the contractual obligation is transferable only with the original booker’s consent and notification to Haunted Houses Events Ltd.

3.8 Guest List Updates for Transferred Places

• The original booker must notify Haunted Houses Events Ltd via email with the full name(s) of the replacement attendee(s) prior to the event.
• Guests who are not on the event’s official guest list may be refused entry.

3.9 Third-Party Transfers

• Any booking transferred to a third party remains subject to Haunted Houses Events Ltd’s Terms & Conditions.
• The recipient of the booking automatically agrees to all terms upon accepting the transferred place.
• Haunted Houses Events Ltd is not responsible for any disputes or issues arising from private third-party transactions.
• This aligns with UK consumer protection laws, ensuring that all third-party transfers are bound by the same contractual obligations as the original booking.

3.10 No Refunds for External Circumstances

• Haunted Houses Events Ltd cannot provide refunds or transfers due to:
  
  • Personal illness (excluding pregnancy-related amendments under Clause 7).
  • Work commitments or schedule changes.
  • Travel disruptions, including train strikes, road closures, or adverse weather (unless the event itself is affected—see Clause 15, Force Majeure).
  • Financial difficulties or personal emergencies.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, event bookings for specific dates fall under ‘leisure activities’ and are exempt from standard 14-day cancellation rights.

3A.1 Compliance with Legal and Government Guidelines – Haunted Houses Events Ltd, along with its affiliated partners, will only operate events when legally permitted. All events will be conducted in accordance with the latest guidelines issued by the relevant national governing body.

3A.2 Event Cancellations or Postponements Due to Pandemic Restrictions – If an event is cancelled, postponed, moved, or rescheduled due to circumstances beyond our control (such as government restrictions or lockdowns), Haunted Houses Events Ltd will offer customers the option to either receive a refund or transfer their booking to a new date.

3A.3 Understanding Risks When Booking During Pandemic Periods – By making a booking during a period affected by Covid-19 (or any similar pandemic), customers acknowledge that Haunted Houses Events Ltd may be required to cease operations due to national or local lockdowns. In such cases, the policies outlined in Clause 3A.2 will apply.

3A.4 Personal Decisions Not to Attend – If an event is deemed safe to proceed and a customer chooses not to attend for personal reasons, our standard cancellation terms (Clause 3.1) will apply. In such cases, Haunted Houses Events Ltd is unable to offer refunds, transfers, or credit notes.

3A.5 Non-Attendance Due to Illness or Self-Isolation – If a customer or any member of their group is unable to attend due to illness, testing positive for an illness, or being required to self-isolate, no refund, credit note, or transfer will be offered. The booking remains subject to our standard terms and conditions.

4.1 Liability for Loss or Damage – Haunted Houses Events Ltd is responsible for ensuring that services are provided with reasonable care and skill, as required by law. We will compensate customers for any loss or damage suffered as a direct result of our failure to fulfil legal duties, except where such failure arises due to:

4.1.1 Customer’s Own Actions – Where the loss or damage results from the customer’s own actions, negligence, failure to follow safety instructions, or disregard of any guidance provided by Haunted Houses Events Ltd or event staff.

4.1.2 Third-Party Liability – Where the loss or damage is caused by a third party unrelated to Haunted Houses Events Ltd, including venue owners, employees of the venue, or other attendees.

4.1.3 Unforeseeable Events – Where the loss or damage arises from events beyond our reasonable control, including but not limited to force majeure, extreme weather conditions, unforeseen venue closures, or any other circumstances that could not have been anticipated even with all due care.

4.2 Limitation of Liability – To the fullest extent permitted by UK law, Haunted Houses Events Ltd excludes liability for:

• Any indirect, incidental, or consequential loss, including loss of enjoyment, business losses, or travel/accommodation costs.
• Personal injury or damage to personal property unless caused directly by Haunted Houses Events Ltd’s negligence.

4.3 Customer Indemnity – By participating in a Haunted Houses Events Ltd experience, the customer agrees to indemnify and hold Haunted Houses Events Ltd harmless against any claims, liabilities, damages, or costs incurred as a result of:

• Their own actions or failure to adhere to event rules and safety guidelines.
• Misuse of equipment or failure to follow instructions provided by Haunted Houses Events Ltd or venue staff.

4.4 Statutory Rights – Nothing in this clause affects the customer’s statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015, which ensures that services must be performed with reasonable care and skill.

5.1 Minimum Age Requirement

Due to restrictions at most venues and requirements imposed by our insurance policy, the minimum age for all participants is 18 years old.

Attendees aged 16 and 17 may participate only if accompanied by a parent or legal guardian. Haunted Houses Events Ltd staff are not trained or vetted to work with minors, and our events take place in an adult environment.

Due to the nature of our events, which often involve close interaction with strangers in dark and unfamiliar locations, overnight sleepovers, psychologically intense paranormal activities, and environments with health & safety risks (such as uneven floors, derelict buildings, and trip hazards), children under 16 are strictly prohibited.

A parental waiver cannot override safeguarding obligations under UK law, and for this reason Haunted Houses Events Ltd cannot accept waivers for under-16s. Any guest arriving with a child under 16 will be refused entry, and no refund will be provided.

5.2 Age Verification & Refusal of Entry

Haunted Houses Events Ltd reserves the right to request identification upon entry if a customer appears to be underage.

If a customer fails to provide valid proof of age, or if they are found to be under the permitted age limit, they will be refused entry without any refund.
Acceptable forms of ID include a passport, driving licence, or PASS-accredited ID card.

5.3 Accessibility for Wheelchair Users & People with Mobility Issues

Many of the historic venues we use may not be fully accessible due to stairs, uneven flooring, or restrictions beyond our control.

Customers who require wheelchair access or have serious mobility issues must contact Haunted Houses Events Ltd before booking to discuss accessibility options for their chosen event.
While we will make reasonable adjustments where possible, we cannot guarantee full accessibility at all venues.

5.4 Service Dogs & Assistance Animals

Haunted Houses Events Ltd recognises the rights of individuals with disabilities to be accompanied by a service dog, as protected under The Equality Act 2010.

Customers wishing to attend with a service dog must contact Haunted Houses Events Ltd before booking, as some venues may have restrictions due to safety concerns, historic preservation, or venue policies beyond our control.
Proof of service dog certification may be requested by our venues, and the dog must be well-behaved and under control at all times.

Emotional support animals (ESAs) and therapy animals do not qualify as service dogs under UK law and will not be permitted at events.

5.5 Liability & Safety Considerations

Haunted Houses Events Ltd reserves the right to refuse entry or participation to anyone who does not meet the age, accessibility, or service dog requirements outlined above. This policy is in place to ensure the safety and enjoyment of all attendees while maintaining compliance with legal and insurance requirements.

6.1 Prohibited Substances & Dangerous Items – Haunted Houses Events Ltd operates a zero-tolerance policy regarding alcohol, drugs, solvents, and dangerous weapons at all events.

• Any customer suspected (by any Haunted Houses Events Ltd team member) of being under the influence of alcohol, drugs, or solvents, or of bringing such substances or dangerous weapons to the event, will be refused entry or removed immediately.
• Illegal substances and offensive weapons are strictly prohibited. If found, these items will be confiscated, and the police may be contacted.

6.2 Alcohol & Breathalyser Use –

• Haunted Houses Events Ltd reserves the right to conduct breathalyser tests on entry if a customer is suspected (by any Haunted Houses Events Ltd team member) of being under the influence of alcohol.
• Customers who refuse to cooperate with a breathalyser test or who fail the test will be denied entry or removed from the event.

6.3 Removal & Legal Consequences –

• Any customer removed from an event under Clauses 6.1 or 6.2 will not be entitled to a refund.
• Where illegal offences are suspected (including possession or use of drugs, alcohol-related disorder, or possession of a dangerous weapon), Haunted Houses Events Ltd reserves the right to contact the police.
• If required, Haunted Houses Events Ltd will provide personal details of the individual(s) involved to the authorities to assist with legal proceedings.

6.4 Legal Compliance – This policy aligns with:

• The Misuse of Drugs Act 1971 (prohibiting the possession and supply of controlled substances)
• The Licensing Act 2003 (regulating alcohol-related disorder)
• The Offensive Weapons Act 2019 (restricting the possession of dangerous weapons in public spaces)

By attending an event with Haunted Houses Events Ltd, all customers agree to comply fully with this policy.

7.1 Restrictions on Attendance – Due to health and safety risks, as well as restrictions imposed by most venues, pregnant women are not permitted to attend Haunted Houses Events Ltd events. This policy is in place to ensure the safety and well-being of both the expectant mother and their unborn child.

7.2 Health & Safety Considerations

Ghost hunting events often take place in historical buildings, which may pose several risks for pregnant attendees, including:

• Uneven and hazardous terrain – Many venues have steep staircases, uneven flooring, and poorly lit areas, increasing the risk of trips and falls.
• Extended periods of standing and walking – Events typically involve prolonged periods of physical activity that may be unsuitable for those experiencing pregnancy-related fatigue or discomfort.
• Exposure to extreme temperatures – Many venues are cold, damp, or poorly ventilated, which may not be suitable for pregnant individuals.
• Sudden shocks and stress – Paranormal investigations often involve jump scares, unexpected noises, and heightened adrenaline levels, which could contribute to stress-related complications during pregnancy.

7.3 Insurance & Venue Restrictions

• Most venues explicitly prohibit pregnant individuals from participating due to liability concerns.
• Haunted Houses Events Ltd’s insurance policy does not cover pregnancy-related injuries or complications, meaning we are unable to accept responsibility for any issues arising from participation.

7.4 Legal & Ethical Considerations

• While The Equality Act 2010 protects against discrimination based on pregnancy, exclusions are lawful when based on health and safety considerations.
• Our policy is designed not to discriminate but to prioritise health, safety, and legal compliance.

7.5 If a Participant Becomes Pregnant After Booking

If a participant falls pregnant after making a booking, they must contact Haunted Houses Events Ltd as soon as possible to discuss their options. The following alternatives are available:

• The pregnant participant may receive a refund for their ticket.
• The full party may transfer to a later event date (subject to availability), but refunds will only be issued for the pregnant attendee.

Refunds will not be issued for the full booking unless all other standard cancellation terms apply (see Clause 3).

7.6 No Exceptions or Liability

Haunted Houses Events Ltd cannot make exceptions to this rule. Customers booking for others are responsible for ensuring that no pregnant individuals attend the event. Any pregnant attendee who arrives at a Haunted Houses Events Ltd event will be refused entry without a refund.

This policy is in place to protect all parties involved and ensure our events remain a safe and enjoyable experience for all guests.

8.1 Smoking & Vaping – Smoking and vaping are only permitted in designated outdoor areas as agreed upon by the venue owners. These areas will be clearly identified at the start of the event.

• Customers must dispose of cigarette ends responsibly using the provided bins or ashtrays.
• Smoking and vaping are strictly prohibited indoors or outside designated areas.

8.2 Fire Hazards & Open Flames – To comply with fire safety regulations, the use of candles, incense, or any open flames is strictly prohibited during events.

• Haunted Houses Events Ltd reserves the right to determine what constitutes a potential fire hazard.
• Any customer found in possession of prohibited fire hazards will be removed from the event without a refund.

8.3 Use of Electrical Devices – To prevent overloading electrical systems and reduce fire risks:

• No personal electronic devices that require mains power may be plugged into venue power outlets without prior approval from a venue representative.
• This includes, but is not limited to, mobile phone chargers, laptops, or electronic ghost hunting equipment.
• Any unauthorised use of electrical sockets may result in removal from the event if deemed a safety risk.

8.4 Legal & Safety Compliance

This policy is in place to ensure compliance with:

• The Health Act 2006 (which regulates smoking in enclosed public spaces)
• The Regulatory Reform (Fire Safety) Order 2005 (which governs fire hazard prevention)
• Venue-specific fire safety protocols and insurance requirements

Customers who fail to comply with these regulations may be asked to leave the event without a refund.

Zero-Tolerance Policy for Disruptive Behaviour

Haunted Houses Events Ltd enforces a strict zero-tolerance policy for disruptive or unsafe behaviour. All guests are expected to behave respectfully towards staff, other attendees, and the venues we use. This policy ensures a safe, professional, and enjoyable experience for all.

9.1 General Conduct

• Guests must conduct themselves in a respectful and considerate manner at all times.

• Any form of harassment, intimidation, aggression, or unpleasant behaviour towards staff, other guests, or venue personnel will not be tolerated.

9.2 Disruptive Behaviour
Any customer found to be disruptive, disrespectful, or unpleasant will be asked to leave the event immediately, without refund. Disruptive behaviour includes (but is not limited to):

• Verbal abuse, intimidation, or harassment of staff or guests.

• Excessive talking, shouting, or behaviour that interferes with vigils, investigations, or the ability of others to participate.

• Persistent disregard for instructions given by Haunted Houses Events Ltd staff.

• Inconsiderate, hostile, or aggressive behaviour that negatively impacts the balance and enjoyment of the event for others.

9.3 Harm, Injury & Property Damage

• Any customer found causing harm or injury to another person or animal, or damaging property or contents at a venue (whether belonging to Haunted Houses Events Ltd or the venue itself), will be removed from the event immediately.

• The police may be contacted if necessary.

9.4 Interference with Guest Property

• Guests must respect the personal property of others at all times.

• Any customer found tampering with, moving, or interfering with another guest’s belongings without consent will be removed from the event immediately without refund.

• Haunted Houses Events Ltd accepts no liability for loss of or damage to personal property caused by the actions of other guests.

9.5 Faking Paranormal Activity

• Haunted Houses Events Ltd is committed to providing authentic paranormal experiences.

• Any customer found deliberately faking paranormal activity (including, but not limited to, throwing objects, tapping on surfaces, or manipulating equipment) will be removed from the event without refund.

9.6 Trespassing & Unauthorised Access

• Any off-limits areas within a venue will be clearly identified at the start of the event.

• Any customer found knowingly trespassing in restricted areas will be removed from the event immediately without a refund.

• Haunted Houses Events Ltd is not responsible for any consequences arising from trespassing, including legal action taken by the venue owner.

9.7 Authority of Staff

• Haunted Houses Events Ltd reserves the right to determine what constitutes disruptive, unsafe, or unacceptable behaviour.

• Staff decisions are final and are taken to protect the safety, balance, and overall enjoyment of the group.

9.8 No Refunds for Removal

• Any customer removed from an event under Clauses 9.1–9.7 will not be entitled to a refund under any circumstances.

9.9 Legal Compliance & Safety Considerations
This policy aligns with:

• The Criminal Damage Act 1971 (regarding intentional damage to property).

• The Protection from Harassment Act 1997 (ensuring respectful behaviour towards others).

• Venue-specific safety regulations.

By attending a Haunted Houses Events Ltd event, customers agree to abide by these behavioural expectations.

10.1 Customer Responsibility – All luggage, clothing, equipment, vehicles, and personal effects brought to a Haunted Houses Events Ltd event remain the sole responsibility of the customer.

• Haunted Houses Events Ltd accepts no liability for the loss, damage, or theft of any personal belongings, regardless of the cause.
• Customers are advised to keep valuables secure and avoid bringing unnecessary personal items to the event.

10.2 Ghost Hunting Equipment – Any ghost hunting equipment brought by the customer is included under Clause 10.1 and remains the full responsibility of the owner.

10.3 Lost Property Policy – Haunted Houses Events Ltd will retain lost property for a period of three months from the date of the event.

• If an item is found, it will be securely stored by Haunted Houses Events Ltd for up to three months.
• Guests who believe they have lost an item must contact Haunted Houses Events Ltd directly to arrange retrieval.
• After three months, any unclaimed items will be donated to charity or sold, with proceeds going to charitable causes.

10.4 Collection & Postal Return –

• Customers are responsible for collecting their lost property or arranging and covering the cost of postage or courier collection.
• Haunted Houses Events Ltd accepts no liability for any loss or damage to items once they have been posted.
• If a customer opts for postal return, Haunted Houses Events Ltd will send the item using a standard postal service at the customer’s risk.

10.5 Legal Considerations
This policy aligns with:

• The Theft Act 1968, which outlines procedures for handling lost or unattended property.
• The Torts (Interference with Goods) Act 1977, which permits disposal of unclaimed property after a reasonable retention period.

By attending a Haunted Houses Events Ltd event, customers acknowledge and accept this lost property policy, including their responsibility for collection and postage.

11.1 Venue Restrictions on Photography & Filming – Some venues may impose restrictions on photography and filming during events.

• Customers will be informed at the start of the event if photography or filming is not permitted.
• These restrictions are set by the venue and must be adhered to at all times.

11.2 Non-Compliance with Venue Restrictions –

• Any customer found taking photographs or filming in restricted areas in violation of Clause 11.1 may be removed from the event without a refund.
• Haunted Houses Events Ltd reserves the right to delete any unauthorised recordings made in restricted areas if required by the venue.

11.3 Haunted Houses Events Ltd Promotional Filming & Photography –

• Haunted Houses Events Ltd may film and take photographs during events for promotional and marketing purposes.
• By booking onto and attending an event, customers consent to the use of their image, likeness, or voice in promotional materials, including social media, website content, and advertising.
• If a customer does not wish to be filmed or photographed, they must inform a Haunted Houses Events Ltd representative before the event begins. While we will make reasonable efforts to accommodate requests, avoidance of incidental inclusion cannot be guaranteed.

11.4 Ownership of Customer-Captured Media –

• Any images or footage captured by customers during a Haunted Houses Events Ltd event shall be considered the intellectual property of Haunted Houses Events Ltd.
• Customers may not use, sell, or distribute media from an event for commercial gain without prior written consent from Haunted Houses Events Ltd.
• Haunted Houses Events Ltd reserves the right to request the removal of any media shared publicly that breaches venue agreements, privacy concerns, or falsely represents the company.

11.5 Legal Considerations

This policy aligns with:

• UK Copyright, Designs and Patents Act 1988, regarding ownership of media.
• General Data Protection Regulation (GDPR) and UK Data Protection Act 2018, ensuring consent for personal data use in marketing.

By attending a Haunted Houses Events Ltd event, customers agree to abide by all photography and filming policies outlined above.

12.1 Use of Haunted Houses Events Ltd Equipment – Haunted Houses Events Ltd provides ghost hunting equipment for customers to use during events.

• Customer Responsibility – Once equipment is handed to a customer, it becomes their sole responsibility.
• Liability for Damage or Loss – If a customer damages, loses, or renders equipment defective due to reckless actions, Haunted Houses Events Ltd reserves the right to recover costs for the repair or replacement of the equipment.
• Customers must handle all equipment with care and return it in the same condition in which it was provided.

12.2 Restrictions on Haunted Houses Events Ltd Equipment –

• Customers must not place Haunted Houses Events Ltd equipment in bags or pockets at any time.
• Equipment must remain within designated vigil areas and must not be taken elsewhere within the venue.
• All equipment must be handed back at the end of each vigil to ensure it is accounted for and in working order.

12.3 Use of Personal Ghost Hunting Equipment –

• Customers may bring their own battery-operated, handheld ghost hunting equipment to use during the event.
• Haunted Houses Events Ltd reserves the right to inspect any personal equipment for safety reasons and may refuse its use at its discretion. Any decision made is final.
• Personal equipment must not interfere with the enjoyment of the event for others. If Haunted Houses Events Ltd staff determine that a customer’s equipment is causing disruption, excessive noise, false readings, or obstructing the event, the customer may be asked to stop using it.
• Prohibited Equipment – No equipment requiring an electricity supply (whether for operation or charging) may be brought to the event.
• Any customer using unauthorised equipment after being instructed not to do so will be removed from the event without a refund.

12.4 Identification of Personal Equipment – Customers must ensure that all personal equipment is clearly marked to avoid confusion over ownership, particularly for commonly used devices such as K2 meters.

12.5 Legal Considerations

This policy aligns with:

• The Consumer Rights Act 2015, which outlines customer liability for damage to provided goods.
• The Health and Safety at Work Act 1974, ensuring safety compliance when using electrical equipment in public settings.
• The Theft Act 1968, reinforcing the requirement to return borrowed equipment.

By attending a Haunted Houses Events Ltd event, customers accept full responsibility for both provided and personal equipment in accordance with this policy.

13.1 Discount Codes – Discount codes are issued periodically for promotional purposes. Each discount code will have specific terms and conditions, which must be followed as advertised by Haunted Houses Events Ltd.

• Discount codes must be used correctly and within their validity period.
• Expiration dates listed for each code cannot be extended.
• Any bookings made using an invalid or unauthorised discount code will be treated as misuse, therefore cancelled and any payment made refunded immediately.

13.2 Usage of Discount & Voucher Codes –

• Discount codes, voucher codes, and credit codes can only be applied to either a full balance payment or a deposit payment.
• A final balance payment cannot be discounted using a code or voucher.

13.3 Event Price Reductions & Promotional Adjustments –

• Haunted Houses Events Ltd reserves the right to adjust ticket prices for promotional purposes.
• Promotional discounts apply only to new bookings made during the promotional period.
• Customers who have already booked at full price are not entitled to a partial refund due to later price reductions.
• On rare occasions, Haunted Houses Events Ltd may need to reduce ticket prices to ensure an event reaches the minimum required attendance and avoids cancellation.

13.4 Gift Vouchers

• Unique Code – Each gift voucher is issued with a unique code that can only be used once.

• Lost or Misplaced Vouchers – Haunted Houses Events Ltd cannot reissue lost or misplaced vouchers, so they must be kept secure.

• Expiry Dates – All gift vouchers have a fixed expiry date of twelve months and cannot be extended or exchanged once expired.

• No Change Given – Gift vouchers must be used towards an event of equal or greater value, with any price difference paid at the time of booking.

• No Refunds on Gift Vouchers – Unwanted or unused gift vouchers cannot be refunded, in accordance with Haunted Houses Events Ltd’s terms and conditions of sale.

• Minimum Age Requirement – Gift vouchers can only be used by individuals aged 18 and over.

• Use Against Available Events –

  • Gift vouchers are valid for any current event running at the time of redemption.
  • Customers are advised against purchasing gift vouchers solely for a specific venue, as Haunted Houses Events Ltd reserves the right to discontinue or cease using venues at any time due to business needs or venue restrictions.
  • If a venue is no longer available for events, Haunted Houses Events Ltd is not responsible for offering an alternative venue and will not refund gift vouchers issued for that location.

13.5 Legal Considerations

This policy aligns with:

• The Consumer Rights Act 2015, ensuring fair business practices for discounts and promotions.
• The Consumer Contracts Regulations 2013, regarding the sale and expiry of gift vouchers.
• UK Advertising Standards Authority (ASA) guidelines, ensuring transparency in promotional offers.

By purchasing or using discount codes, vouchers, or promotional offers, customers agree to abide by the terms outlined above.

14.1 Full Event Cancellation by Haunted Houses Events Ltd – If an event is cancelled in full by Haunted Houses Events Ltd, customers will receive a full refund of any payments made to date.

14.2 Cancellations, Postponements & Rescheduling Beyond Our Control – If an event is cancelled, postponed, moved, or rescheduled due to circumstances beyond Haunted Houses Events Ltd’s control, we will:

• Offer customers an alternative date or venue where possible.
• If the alternative is unsuitable, the customer will be offered a refund or credit note.
• Booking fees are non-refundable in the case of postponed events.

14.3 Exclusions of Liability for Additional Expenses – Haunted Houses Events Ltd is not responsible for any third-party costs incurred by the customer, including but not limited to:

• Travel expenses (e.g., train tickets, petrol, taxis, etc.).
• Accommodation costs (e.g., hotel bookings).
• Any insurance policies taken out by the customer.

These expenses are incurred at the customer’s own discretion, and we strongly recommend booking hotel rooms under a flexible rate to protect against cancellation charges.

14.4 Events Taking Place Outdoors & Weather Conditions – If part of an event is due to take place wholly or partially outdoors, it may be affected by adverse weather conditions. In such cases, Haunted Houses Events Ltd reserves the right to:

• 14.4.1 Relocate the event to a more suitable area or venue.
• 14.4.2 Cancel part of the event entirely, notifying customers as soon as possible.

Refunds will not be issued for cancellations of outdoor activities unless the full event is cancelled.

14.5 Changes Imposed by Venue Owners – Haunted Houses Events Ltd is not liable for any changes made to an event due to restrictions imposed by the venue owner. This includes, but is not limited to:

• Limited access to certain areas of the venue.
• Venues requiring guests to sign waivers before accessing specific locations for safety reasons.

If such changes occur, we will notify customers as soon as possible, but no refunds will be provided unless the entire event is cancelled.

14.6 Minimum Capacity Requirements

14.6.1 Haunted Houses Events Ltd reserves the right to cancel or postpone any event that does not meet the required minimum number of participants. The minimum capacity varies per event and is determined by Haunted Houses Events Ltd.

14.6.2 Full Cancellation Due to Low Numbers – If an event is cancelled due to not meeting minimum capacity, customers will receive a full refund of any monies paid to date.

14.6.3 Postponement Due to Low Numbers – If an event is postponed due to not meeting minimum capacity, Haunted Houses Events Ltd will:

• Arrange a new date and notify customers as soon as possible.
• If the new date is unsuitable, the customer will receive a refund for the event ticket price only.
• Booking fees are non-refundable in cases of postponed events.

Refunds do not include any third-party expenses (see Clause 14.3).

14.7 Legal Considerations

This policy aligns with:

• The Consumer Rights Act 2015, ensuring fair business practices in event cancellations.
• The Package Travel and Linked Travel Arrangements Regulations 2018, where applicable.

By booking with Haunted Houses Events Ltd, customers accept the terms of this cancellation, postponement, and amendment policy.

15.1 Definition & Scope – Neither Haunted Houses Events Ltd nor the customer shall be liable for any breach of obligations resulting from circumstances beyond their reasonable control. These may include, but are not limited to:

• Government restrictions (including those imposed by any agency or political subdivision thereof).
• Court orders or legal prohibitions.
• Unforeseen venue closures or venue owners failing to open the premises.
• Fire, acts of war, terrorism, or civil unrest.
• Electrical power surges or failures in essential public supplies (e.g., water, electricity, gas).
• Floods, epidemics, pandemics, and health crises.
• Extreme weather conditions (e.g., tornadoes, hurricanes, storms, severe snowfall).
• Acts of God or any other unforeseen natural disasters.
• Staffing shortages due to illness, industrial action, or travel disruptions, where the event cannot be safely staffed or operated.
• Supplier failures or equipment shortages affecting the safe or practical running of an event.
• Venue insolvency or permanent closure.

This list is non-exhaustive and covers all causes that are beyond the reasonable control of Haunted Houses Events Ltd.

15.2 Notification Requirement –

• Both parties agree to provide immediate written notice to the other if a force majeure event arises.
• The notice must include details of the circumstances leading to the event and the anticipated impact on event performance.
• Haunted Houses Events Ltd will aim to notify affected customers within a reasonable timeframe and provide updates as soon as more information becomes available.

15.3 Temporary Force Majeure Events – If an event is temporarily impossible to perform due to a force majeure event, Haunted Houses Events Ltd may:

• Suspend the event for the duration of the force majeure situation.
• Offer a transfer to a later viable date or provide a credit note to be used for a future event.

Refunds will not be provided for temporarily postponed events, as neither the guest nor Haunted Houses Events Ltd should bear a financial loss due to an unforeseen and temporary force majeure situation.

15.4 Permanent Force Majeure Events & Full Cancellations – If a force majeure event results in a permanent impossibility to proceed with the booked event, Haunted Houses Events Ltd reserves the right to retroactively cancel the agreement.

• In such cases, both Haunted Houses Events Ltd and the customer shall be restored to their original financial positions as if the booking had never been made.
• This includes refunds of sums paid for services that cannot be rescheduled or delivered, in accordance with UK consumer law.
• Haunted Houses Events Ltd cannot refund any third-party costs, including but not limited to:
  
  • Travel expenses (e.g., train tickets, petrol, taxis).
  • Accommodation costs (e.g., hotel bookings).
  • Any other expenses incurred by the customer that are unrelated to Haunted Houses Events Ltd.
• Refund Processing Timeline – Refunds for permanently cancelled events will be processed within 14 to 28 days from the date of cancellation confirmation.

15.5 Event Proceeding in Unaffected Areas – If an event is scheduled to take place in an area that is unaffected by the force majeure event (e.g., storms, travel disruptions in other regions), the event will continue as planned.

• If a customer is unable or unwilling to attend the event due to circumstances affecting their personal ability to travel, but the event itself remains operational, the booking will fall under Clause 3 – Customer Cancellations & Amendments.
• No refunds, transfers, or credit notes will be offered in these cases, as the event is still taking place as scheduled.

15.6 Partial Force Majeure Impact – If only part of an event is affected due to a force majeure situation (e.g., outdoor vigils being cancelled due to weather, certain areas of a venue being closed unexpectedly), Haunted Houses Events Ltd reserves the right to:

• Proceed with the remaining elements of the event where possible.
• Relocate activities to alternative locations within the venue.
• Modify the event format to maintain an enjoyable experience.

No refunds, partial or full, will be issued for changes that do not prevent the overall event from proceeding.

15.7 Force Majeure Duration & Credit Note Expiry – If a force majeure event is prolonged, Haunted Houses Events Ltd reserves the right to:

• Hold credit notes for up to 12 months, after which an alternative resolution may be considered.
• Review the situation periodically to determine if a postponed event can be rescheduled.

15.8 Legal Considerations

This policy aligns with:

• The Consumer Rights Act 2015, ensuring customers are protected in cases where services cannot be provided.
• The Law Reform (Frustrated Contracts) Act 1943, which governs contractual obligations in force majeure situations.
• UK Common Law principles on frustration of contract, where events beyond control make performance impossible.

By booking with Haunted Houses Events Ltd, customers acknowledge and accept this force majeure policy, including its provisions on event postponements, refunds, non-liability for third-party costs, and cancellations due to external travel issues.

16.1 No Sleeping Facilities Unless Stated – Haunted Houses Events Ltd events do not include sleeping facilities unless explicitly stated on the event page as a sleepover event.

• Where accommodation is provided as part of an event, this will be clearly advertised, and the cost will reflect its inclusion.
• Guests should not assume that overnight stays are permitted unless specified in the event description.

16.2 Optional Sleepovers – All Haunted Houses Events Ltd sleepover events are optional and are often included at no additional cost.

• Staying over is not essential and is offered as a bonus experience for those who wish to extend their event.
• Guests are not required to stay overnight and may leave at the end of the ghost hunt if they prefer.

16.3 Guest Responsibility for Sleeping Arrangements – If an event is advertised as a sleepover experience, Haunted Houses Events Ltd cannot guarantee the availability of beds, bedding, or sleeping facilities at the venue.

• Guests are responsible for bringing their own sleeping bags, air mattresses, or similar sleeping provisions unless otherwise stated.
• Haunted Houses Events Ltd recommends that guests prepare for basic sleeping conditions, as most sleepover events take place in historic venues or non-residential buildings.
• Most sleepovers involve floor camping, and no beds or mattresses are provided. Guests must ensure they have the appropriate sleeping equipment, as Haunted Houses Events Ltd is not liable if a guest is unable to complete the sleepover due to a lack of suitable gear.

16.4 No Allocation of Sleeping Areas – Haunted Houses Events Ltd does not allocate specific sleeping areas for guests during ghost hunt sleepovers.

• Sleeping areas are available on a first-come, first-served basis.
• Haunted Houses Events Ltd cannot accommodate reservation requests for specific areas within the venue.

16.5 Sleepovers Take Place After the Scheduled Ghost Hunt – Any event advertised as a sleepover will only begin after the advertised duration of the ghost hunt has been completed.

• Guests are not permitted to close down or shut off areas designated for investigation because they wish to go to bed earlier than the scheduled end time.
• The ghost hunt will proceed as planned, and all designated areas must remain accessible for investigation until the event officially transitions into the sleepover period.
• Guests who anticipate being too tired to complete the ghost hunt should seek local hotel or accommodation options instead of relying on the sleepover facilities.

16.6 Weather & Temperature Conditions – Many of the venues used for sleepovers are historic, non-residential buildings and may not have heating or adequate insulation.

• Nights can be extremely cold, particularly in the autumn and winter months. Guests must be prepared for cold temperatures and bring sufficiently warm sleeping bags, blankets, and suitable clothing for sleeping in unheated conditions.
• Haunted Houses Events Ltd is not liable for any guest choosing to stay overnight without being adequately prepared for the temperature conditions.
• If a guest finds themselves unable to continue the sleepover due to discomfort or cold, they will not be entitled to a refund or compensation.

16.7 Suitability of Sleepovers for Guests – While sleepovers can be an exciting experience, they may not be suitable for all guests. Sleepovers may be unsuitable for individuals who:

• Struggle with cold temperatures – as many venues are unheated and poorly insulated.
• Have back, joint, or mobility issues – as sleepovers involve floor camping without provided beds.
• Have respiratory issues or allergies – as historic buildings may contain dust, damp, or mould due to poor ventilation.
• require or expect luxury sleeping conditions – as sleepovers take place in shared communal spaces not specifially designed for sleeping, with no guaranteed private sleeping quarters.
• Are light sleepers or require a full night’s rest – as noise from other guests or external factors may disrupt sleep.
• Have anxiety, claustrophobia, or stress-related conditions – as some venues have dark, confined spaces and a historical atmosphere that may heighten anxiety.
• Need frequent access to nearby modern amenities – as some venues have limited access to toilets, running water, or electricity.
• Are pregnant or have health conditions that could be worsened by cold temperatures, dampness, dusty conditions, lack of proper rest, or physical discomfort.

Guests should carefully assess their ability to complete the sleepover before booking, as Haunted Houses Events Ltd is not liable if a guest is unable to continue the sleepover due to personal limitations.

16.8 Legal Considerations

This policy aligns with:

• The Consumer Rights Act 2015, ensuring clear advertising of event inclusions.
• Health & Safety Regulations, advising guests to take responsibility for their own well-being in extreme temperature conditions.

By booking an overnight event, guests acknowledge and accept these sleeping arrangement terms, including their responsibility to prepare for cold conditions and bring appropriate equipment. Haunted Houses Events Ltd is not liable for guests unable to complete the sleepover due to inadequate preparation.

No refund or event transfer can be made to any guest for any reason, including not wishing to take past in any optional sleepover at a venue after a ghost hunt. 

17.1 Professional Conduct & Individual Opinions
Haunted Houses Events Ltd ensures that all staff, trainees, and consultants conduct themselves professionally and respectfully at all times.

• Any statements, opinions, or comments made by our team members are the sole opinion of the individual and do not necessarily reflect the opinions, views, or policies of Haunted Houses Events Ltd.

• Our staff and consultants aim to provide an engaging experience, but customers should exercise personal judgment when interpreting any statements or guidance provided during an event.

17.2 Mediumship, Paranormal Guidance & Interpretation

• No statements, predictions, or interpretations made by our staff, paranormal investigators, or mediums should be interpreted as factual evidence.

• All paranormal experiences and spiritual insights are subjective and should be treated as entertainment or personal belief-based experiences, rather than verified fact.

• Guests are responsible for making their own decisions based on what they experience or hear during the event.

• Any spiritual guidance or suggestion provided by our team should not be interpreted as the only course of action or as factual, and remains a matter of personal interpretation.

17.3 Customer Respect for Staff & Consultants
Haunted Houses Events Ltd operates a zero-tolerance approach to harassment, verbal abuse, intimidation, or threats towards staff. This applies in all forms of communication, including (but not limited to) in person, by phone, by email, and via social media.

• Pre-Event Communication: Any harassment, verbal abuse, or threats directed at staff before an event may result in the booking being cancelled without refund and a permanent ban from all future Haunted Houses Events.

• During an Event: Any harassment, verbal abuse, or threats will result in immediate ejection from the event without refund.

• Post-Event Communication: Any harassment, verbal abuse, or threats after an event will result in a permanent ban from all future Haunted Houses Events. In addition, post-event communication may be restricted or closed entirely at our discretion.

17.4 Boundaries & Professionalism
While our staff are welcoming and approachable, they must be treated with professional respect at all times.

• Unwanted advances, inappropriate personal questions, or disruptive behaviour towards team members will not be tolerated.

• Customers must respect the physical and personal boundaries of all Haunted Houses Events Ltd staff and consultants throughout the event.

• Staff will not engage in debates on political, religious, or current affairs topics during events. Any attempt to draw staff into such discussions may be politely declined in order to maintain professionalism and ensure the focus remains on the event experience.

• For rules on harassment, verbal abuse, or threats, please see section 17.3 Customer Respect for Staff & Consultants.

17.5 No Personal Readings or Private Consultations
Any mediumship or spiritual insights provided during an event are part of the group experience. Staff and consultants are not available for private readings, one-on-one consultations, or personal spiritual guidance outside of the scheduled event structure.

17.6 Legal & Ethical Considerations

• Mediumship and paranormal investigations are for entertainment purposes only. Haunted Houses Events Ltd does not make guarantees or claims about the validity of paranormal phenomena.

• No staff member will provide legal, medical, financial, or psychological advice—customers should always seek professional assistance for such matters.

• The Consumer Protection from Unfair Trading Regulations 2008 states that all spiritual and paranormal activities must be clearly identified as entertainment, and Haunted Houses Events Ltd abides by this regulation.

18.1 Entertainment Purposes Only – By attending an event hosted by Haunted Houses Events Ltd, you acknowledge and agree that all services provided are for entertainment purposes only.

• While we strive to offer a genuine and immersive experience, we cannot guarantee the behaviour of the unknown or any paranormal activity.
• Haunted Houses Events Ltd makes no claims or assurances regarding the validity, truth, or authenticity of any experiences you may have during the event.
• Paranormal encounters are highly subjective, and each guest is responsible for interpreting their own experiences.

18.2 Scientific & Spiritual Approach – Haunted Houses Events Ltd is committed to providing a well-organised event, incorporating both scientific investigation methods and spiritual exploration.

• Events are conducted under carefully controlled conditions to ensure a professional and structured experience.
• Guests will have the opportunity to engage in a range of investigative techniques, but no single method can provide conclusive proof of paranormal activity.

18.3 Zero-Tolerance Policy for Faking Paranormal Activity –

• Haunted Houses Events Ltd and its staff will never fake paranormal activity, nor will we mislead guests into believing something unnatural has occurred when it has not.
• Any guest found deliberately fabricating, staging, or manipulating activity (such as throwing objects, tapping on surfaces, or using deceptive methods to create false evidence) will be removed from the event immediately without a refund.
• We encourage all attendees to approach their ghost hunting experience with an open mind, honesty, and integrity.

18.4 Use of Ouija Boards and Séances –

• Guests are permitted to use Ouija boards and participate in séances during Haunted Houses Events Ltd events.
• Haunted Houses Events Ltd acknowledges that these practices are a traditional part of spiritualist exploration and can be used as part of the investigation process.
• Staff members may oversee, facilitate, or offer guidance on the safe and respectful use of Ouija boards and séances, but guests are responsible for their own experience.
• Participation is entirely voluntary, and guests should not feel pressured to engage in these activities if they are uncomfortable.
• Haunted Houses Events Ltd holds no responsibility for any perceived paranormal experiences, spiritual attachments, or personal effects resulting from these activities.

18.5 Unauthorised Rituals & Occult Practices –

• Guests are not permitted to conduct unauthorised rituals or occult practices during the event.
• Any form of summoning rituals, incantations, spell work, or other ceremonial occult activities that fall outside of standard investigative methods are strictly prohibited.
• Haunted Houses Events Ltd reserves the right to intervene and stop any activity that is deemed disruptive, unsafe, or outside the scope of the event.
• Any guest found engaging in unauthorised spiritual or occult practices may be removed from the event without a refund.

18.6 Respect for Different Beliefs & Interpretations –

• Paranormal investigations involve a mix of belief systems, personal experiences, and scientific viewpoints.
• We ask that all guests respect each other’s perspectives—whether skeptical or spiritual—and maintain an open-minded and inclusive attitude.
• No single belief or interpretation will be presented as the definitive truth, and all guests are free to form their own conclusions.

18.7 Legal Considerations –

• In compliance with The Consumer Protection from Unfair Trading Regulations 2008, all paranormal and spiritual experiences are classified as entertainment unless proven otherwise.
• Haunted Houses Events Ltd does not make any promises, warranties, or guarantees regarding the existence of ghosts, spirits, or supernatural phenomena.
• All customers attend events with the understanding that paranormal activity is unproven and subjective.

By attending a Haunted Houses Events Ltd event, guests acknowledge and accept that paranormal activity cannot be guaranteed, and that the experience is provided as a form of entertainment, exploration, and personal interpretation.

• Haunted Houses Events Ltd respects your privacy and personal data.

• Personal information provided during booking will be used solely for the purpose of administering your reservation and communicating event details.

• Data is handled in line with the UK GDPR and Data Protection Act 2018.

• For full details, please see our separate Privacy Policy.

20. Customer Liability, Risks & Indemnity

By booking and attending a Haunted Houses Events Ltd event, customers acknowledge and accept all associated risks, and agree to indemnify Haunted Houses Events Ltd against liability as outlined below.

20.1 Customer Liability & Indemnification –
By attending a Haunted Houses Events Ltd event, the customer agrees to indemnify Haunted Houses Events Ltd against all liability in respect of:

Costs, claims, damages, demands, penalties, actions, proceedings, suits, losses, or expenses that arise due to:

• • Injury to or the death of any person, or

  • Damage to any property,

Resulting from the customer’s own negligence, reckless behaviour, or failure to follow safety instructions.

20.2 Scope of Indemnity – This indemnity applies to, but is not limited to:

• Failure to adhere to safety instructions or venue rules.

• Reckless or intentional damage to property, including historic venues and investigative equipment.

• Failure to act with due care when navigating dark or uneven terrain, staircases, confined spaces, or low-lit areas.

• Actions that result in harm or risk to other guests, staff, or the venue.

• Any unauthorised activities, including but not limited to trespassing in restricted areas, staging paranormal activity, or conducting unapproved rituals.

20.3 Customer Acknowledgement of Risk & Medical Conditions –

• Haunted Houses Events Ltd takes reasonable precautions to ensure the safety of all guests during events.

• Guests acknowledge that ghost hunting events take place in historic and often unpredictable environments, which may involve:

  • Uneven flooring, steep staircases, confined spaces, and low lighting

  • Cold exposure, dusty conditions, damp, and the presence of mould

  • Extended periods of standing, walking, or outdoor exposure

• Guests further acknowledge that attendance may not be suitable for individuals with certain medical conditions, including but not limited to heart problems, epilepsy, severe anxiety, respiratory conditions (such as asthma), or mobility restrictions.

• It is the guest’s sole responsibility to ensure they are medically fit to participate. Haunted Houses Events Ltd accepts no liability for issues arising from pre-existing conditions, whether declared or undeclared at the time of booking.

• By attending an event, guests voluntarily assume all risks associated with participation, and Haunted Houses Events Ltd is not responsible for injuries, accidents, illnesses, or damages resulting from customer negligence.

20.4 No Liability for Third-Party Actions –

• Haunted Houses Events Ltd is not responsible for the actions of other guests attending the event.

• If an incident occurs due to the actions of another attendee, any claims must be directed to the responsible party, not Haunted Houses Events Ltd.

20.5 Legal Considerations –

• This indemnity clause aligns with the Occupiers’ Liability Act 1957, which sets reasonable expectations for visitor safety at venues.

• Haunted Houses Events Ltd operates under UK common law principles, ensuring that liability is limited to cases where negligence is proven.

By booking an event, customers agree to accept personal responsibility for their own actions and indemnify Haunted Houses Events Ltd against liability resulting from their own negligence or misconduct.

21.1 Agreement to Terms – By making a booking with Haunted Houses Events Ltd, you acknowledge and accept these Terms and Conditions in full.

• Your booking confirms that you have read, understood, and agreed to all policies outlined herein.
• These Terms and Conditions apply to all event attendees, including those booked under a group reservation.

21.2 No Liability for Customer Assumptions –

• Haunted Houses Events Ltd is not responsible for any customer’s assumptions, misunderstandings, or personal interpretations that deviate from what is clearly stated on the official website.
• Guests should always refer to the official event description before booking to ensure they fully understand the nature of the event, inclusions, and requirements.

21.3 Non-Variation of Terms –

• These Terms and Conditions form the binding agreement between the customer and Haunted Houses Events Ltd.
• No variations, amendments, or exceptions to this contract shall be valid unless expressly agreed in writing by Haunted Houses Events Ltd.
• Any verbal agreements, assumptions, or informal arrangements do not override these written Terms and Conditions.

21.4 Legal Framework & Enforcement –

• This agreement is governed by the laws of England and Wales.
• Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.
• If any part of these Terms and Conditions is deemed unlawful or unenforceable, the remaining clauses shall continue in full effect.

By proceeding with a booking, customers confirm their acceptance of these Terms and Conditions and agree to abide by all policies set forth by Haunted Houses Events Ltd.